AkibaBit Terms & Policies

Article 1 — Parties, identity, and scope

Definitions. Capitalized terms used in these Terms have the meanings set forth in Article 2.

EU/EEA/UK Notice. Availability, consumer rights, and remedies may vary by jurisdiction. The Company does not offer voluntary returns or cancellations. Nothing in these Terms limits rights that cannot be waived under applicable law.

1. Operator. The Service is operated by AKIBABIT合同会社 (the “Company” or “we”), a company organized under the laws of Japan.
2. Scope. These Terms govern your access to and use of the Service, including AkibaBit.com, the AkibaBit iOS app, AkibaBit social/discovery features, AkibaBit ID, and any purchase or use of Products offered through the Service.
3. No marketplace. The Company sells and provides Products directly and does not operate the Service as a third‑party seller marketplace at this time.
4. Current offering. The Service includes social/discovery features and, where available, physical goods shipped internationally from Japan. Physical purchases are currently available for overseas customers only and are not available for shipping within Japan through the app. Users in Japan may still use AkibaBit social and discovery features where available.
5. Digital offerings. Where AkibaBit offers digital features, digital subscriptions, or digital services consumed within the iOS app, such purchases will be offered through the applicable App Store purchase method where required.
6. Product condition. Current launch goods are new/unused unless clearly marked otherwise. Used goods (second‑hand / 古物) may be offered only when separately disclosed and where the relevant legal requirements are satisfied.

Article 2 — Definitions

1. “Company” means AKIBABIT合同会社.
2. “Service” means the AkibaBit website, the AkibaBit iOS app, AkibaBit ID, AkibaBit social/discovery features, and related ordering, support, account, identity, and communication features.
3. “Products” means physical goods, digital features/subscriptions where offered, and any services offered by the Company through the Service.
4. “User” means any person accessing the Service.
5. “Customer” means a User placing an order.
6. “Goods” means physical items offered by us.
7. “Used goods / Kobutsu” means items regulated under Japan’s Secondhand Goods Business Act (古物営業法, Act No. 108 of 1949) where applicable.
8. “Carrier” means shipping providers (Japan Post, couriers and similar providers).
9. “AkibaBit” means AkibaBit’s profile, social, discovery, post, comment, and media-sharing features.
10. “AkibaBit ID” means AkibaBit’s companion identity/member-card app or feature that may display a public AkibaBit ID, public card URL, QR code, profile display data, and operational status information connected to an eligible AkibaBit identity or eligible AkibaBit activity.
11. “User Content” means profiles, names, handles, posts, comments, replies, photos, videos, links, text, or other material uploaded, submitted, displayed, or shared by a User.

Article 3 — Acceptance and changes

1. Acceptance. By accessing or using the Service, you acknowledge that you have read and agree to these Terms and the related policies displayed on the Terms & Policies page.
2. Changes. We may modify these Terms from time to time for security, legal compliance, or operational reasons. Unless mandatory law requires otherwise, updated Terms are effective when posted on the Service. If you do not agree to an update, you must stop using the Service.

Article 4 — Accounts, security, and compliance

1. You are responsible for account security, device security, Sign in with Apple access, AkibaBit ID display/QR use, and all activity under your account.
2. We may require identity or order verification to prevent fraud, comply with law, or satisfy payment/carrier requirements.
3. We may refuse service, cancel orders, remove or restrict content, suspend features, or restrict accounts if we suspect fraud, chargeback abuse, harassment, unsafe content, reshipping schemes, sanctions/export‑control issues, or other compliance risks.
4. Pre‑shipment cancellation. We may cancel and refund any order before shipment at our sole discretion (e.g., inventory errors, payment failure, address verification issues, export restrictions, or operational limitations).

Article 4A — Age requirement, minors, and parental responsibility

1. Minimum age. The Service is not intended for children under 13. Users under 13 may not create an account, use AkibaBit social features, use AkibaBit ID, submit User Content, make purchases, or provide personal information to AkibaBit.
2. Users aged 13 to 17. Users who are 13 or older but under the age of legal majority in their country or region may use the Service only with permission and supervision from a parent or legal guardian.
3. Purchases by minors. Physical goods orders, paid features, support requests connected to purchases, and any transaction-related activity must be made by a user who has legal capacity to contract or with valid parent/legal guardian permission. In Japan, the age of majority is 18, and minors may need legal representative consent for contracts.
4. Guardian responsibility. A parent or legal guardian is responsible for a minor’s use of the Service, account activity, User Content, AkibaBit ID display/QR use, purchases, payment activity, shipping information, customs/import obligations, and support communications, to the maximum extent permitted by law.
5. Unauthorized minor use. If AkibaBit learns that a user is under 13, or that a minor used the Service or made a purchase without required permission, AkibaBit may restrict the account, remove content, disable AkibaBit ID, cancel pending orders, refuse service, request proof of age or guardian consent, or delete/anonymize data where appropriate.
6. No waiver of mandatory rights. Nothing in this section excludes non-waivable rights that apply to minors, parents, guardians, or consumers under mandatory applicable law.

Article 5 — Listings, condition, and authenticity

1. Listing accuracy. We strive for accurate photos and descriptions, but colors and appearance may vary by device/display.
2. Used items. If an item is clearly marked as used, it may show age‑related wear. Normal disclosed wear is not a defect. Condition is evaluated according to the listing text/photos.
3. Japan‑market compatibility. Some items are made for Japanese standards/systems and may not fit, function, or connect properly outside Japan. Compatibility is not guaranteed.
4. Authenticity. We endeavor to sell genuine items. If you have a good‑faith authenticity concern, contact support promptly with evidence.
5. Misleading representations. We seek compliance with Japan’s Act against Unjustifiable Premiums and Misleading Representations (景品表示法, Act No. 134 of 1962) and related consumer protection norms.

Article 6 — Orders, payment, and pricing

Records and communications. To the maximum extent permitted by law, the Company’s logs, order records, payment confirmations, and customer communications maintained in the ordinary course of business may be used as evidence of transactions and support interactions.

1. Order formation. An order is accepted when we confirm it (and/or when payment is successfully authorized and we confirm fulfillment availability).
2. Prices. Prices are generally shown in Japanese yen (JPY). A local currency, exchange rate, or final card statement amount may be shown or applied by Stripe, Apple Pay, your card issuer, bank, wallet provider, or other payment provider where supported.
3. Payment processing. Physical-goods payments, where available, are processed through the AkibaBit app or an AkibaBit-designated order/checkout flow via Stripe and supported wallet methods (including Apple Pay where available). AkibaBit.com itself is primarily for company information, policies, and legal notices and currently does not provide a public direct-purchase function. Digital features or subscriptions consumed inside the iOS app, where offered, are processed using the applicable App Store purchase method where required. We do not store full card numbers.
4. Taxes, duties, and import fees. International shipments may incur import duties, VAT/GST, customs fees, brokerage fees, local delivery fees, customs delays, or import restrictions set by the destination country. Unless mandatory law requires otherwise, these charges, requirements, and destination-country procedures are the Customer’s responsibility and are not controlled by AKIBABIT合同会社.
5. Pricing and listing errors. We reserve the right to correct any typographical, pricing, currency, inventory, or listing errors at any time. If an order is affected, we may cancel the order (in whole or in part) and refund the paid amount as the sole remedy, unless mandatory law requires otherwise.

Article 7 — Export, customs, and destination restrictions

1. Export reality. We ship from Japan to supported overseas destinations. Physical purchases are currently available for overseas customers only; shipping within Japan is not currently available through the app. Import rules differ by country/region and can change without notice.
2. Customs holds/refusals. If customs delays, refuses, seizes, or returns a shipment due to destination rules, inaccurate customer information, prohibited items, or lack of permits, this is not grounds for a refund once shipped, except where mandatory law requires otherwise.
3. Address accuracy. Customers must provide a complete and accurate shipping address. Re‑shipping fees may apply if a parcel is returned due to address error or recipient unavailability.
4. Sanctions/export controls and availability. We may refuse orders to destinations or parties that create sanctions, export-control, import restriction, fraud, carrier, or operational risk. Product availability and destination availability may change without notice.

Article 8 — Shipping risk, delivery, and carrier events

1. Delivery estimates. Shipping times are estimates and not guarantees.
2. Transfer of risk. To the maximum extent permitted by law, risk of loss transfers to the Customer upon handover to the Carrier.
3. Transit damage. Transit damage is handled through the Carrier/insurance claim process. Customers must submit clear photos of the item and packaging within 48 hours of delivery. Refunds/replacements are provided only if the Carrier/insurance claim is accepted or where mandatory law requires otherwise.
4. Forwarders and reshippers. If you use a freight forwarder, parcel forwarding service, third‑party warehouse, or reshipping address, you do so at your own risk. Delivery is deemed completed when the Carrier records delivery to the address provided in the order, and we are not responsible for loss, theft, damage, delays, or misdelivery occurring after that point or within a forwarder’s custody, unless mandatory law requires otherwise.
5. Force majeure. We are not responsible for delays caused by events beyond reasonable control (customs, weather, disasters, strikes, carrier shutdowns, conflict, system outages).

Article 9 — Prohibited conduct

1. Fraud, chargeback abuse, harassment, abusive User Content, impersonation, threats, hate, sexual exploitation, illegal content, spam, scraping, reverse engineering, malware, or unlawful use is prohibited.
2. We may log and investigate abuse, review reports, remove or reject content, block or restrict accounts, suspend features, and cooperate with providers or authorities where appropriate.

Article 10 — Intellectual property

1. Ownership. The Service and all materials displayed or made available through the Service—including the AkibaBit name, logos, brand identifiers, UI/UX design, visual layout, icons, artwork, graphics, photographs, videos, text, compilations, and overall “look and feel” (trade dress)—are owned by or licensed to the Company and are protected by intellectual property laws.
2. No license. Except for the limited right to access and use the Service for its intended purpose, no rights are granted to you. You may not copy, reproduce, publish, distribute, modify, create derivative works from, display, perform, mirror, frame, scrape, or otherwise exploit any portion of the Service without the Company’s prior written consent.
3. Trademarks. “AkibaBit” and associated marks are trademarks of the Company. All third‑party trademarks and product names are the property of their respective owners and are used only for identification or descriptive purposes.
4. Permission requests. Requests for use of Company materials (including logos, UI, images, and brand assets) must be made in writing to corporate@akibabit.com. Permission is granted only if expressly confirmed in writing by the Company.

Article 11 — Disclaimers and limitation of liability

1. As‑is. The Service is provided “as is” and “as available,” to the maximum extent permitted by law.
2. Non‑waivable rights. Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded or limited under applicable law.
3. No indirect damages. To the extent permitted by law, we are not liable for indirect, consequential, special, or punitive damages, or loss of profits.
4. Liability cap. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the relevant transaction.
5. Consumer protection. Where the Consumer Contract Act (消費者契約法) or other mandatory rules apply, we do not exclude liability for intentional misconduct or gross negligence to the extent such exclusion would be invalid.

Article 12 — Governing law, venue, and language

1. Governing law. Japan law (including the Civil Code / 民法, Act No. 89 of 1896) governs these Terms.
2. Venue. Exclusive jurisdiction: Tokyo District Court (or Tokyo Summary Court depending on claim amount).
3. Language. We may provide translations for convenience. If a Japanese version is provided and differs from the English version, the Japanese version prevails.

Article 13 — iOS App Terms

1. Relationship with Apple. These Terms are between you and AkibaBit, not Apple. Apple is not responsible for the Service or support.
2. Device permissions. The iOS apps may request limited device permissions only when necessary for features (e.g., notifications, camera, microphone, photo library/media selection, or identity/card display features). You can manage permissions in iOS Settings.
3. Payments. Physical-goods purchases are processed by Stripe/wallet methods where available. Digital features, subscriptions, or services consumed inside the iOS app, where offered, are processed using Apple In-App Purchase / App Store subscription methods where required.
4. Compliance. You must comply with applicable laws and App Store rules when using the iOS app.

Brand ownership, logo use, and anti-impersonation rules

1. The AkibaBit name, AkibaBit logo, AkibaBit visual identity, AkibaBit ID card design, AkibaBit name, TCGSUB name, service names, badges, icons, UI elements, slogans, product presentation, and other brand identifiers are owned by or licensed to AKIBABIT合同会社.
2. You may not use, copy, reproduce, display, distribute, modify, imitate, register, sell, print, mint, publish, upload, or commercially exploit any AkibaBit brand asset, logo, mark, name, badge, icon, design, card layout, QR/card design, or visual identity without prior written permission from AKIBABIT合同会社.
3. You may not use any AkibaBit brand asset, logo, name, mark, badge, icon, card design, or confusingly similar variation on or in connection with any product, merchandise, packaging, sticker, clothing, collectible, trading card item, digital good, NFT, website, app, marketplace listing, social media account, advertisement, event, business, store, reseller page, or promotional material without prior written permission.
4. You may not claim, suggest, or imply that any AkibaBit name, logo, mark, design, visual identity, account, product, event, page, service, or brand asset belongs to you or to any third party other than AKIBABIT合同会社.
5. You may not register, apply to register, reserve, or use any trademark, company name, trade name, domain name, subdomain, social media handle, app name, store name, account name, product name, keyword advertisement, or online identifier that contains AkibaBit, AkibaBit, AkibaBit ID, TCGSUB, or any confusingly similar name, spelling, logo, design, or variation.
6. You may not impersonate AkibaBit, misrepresent affiliation with AkibaBit, create fake AkibaBit accounts, create fake AkibaBit ID cards or QR codes, claim to be an official AkibaBit reseller, partner, employee, event operator, agent, moderator, or support representative, or suggest sponsorship, approval, partnership, endorsement, or official status unless AKIBABIT合同会社 has expressly confirmed it in writing.
7. AkibaBit may request removal, disable access, suspend accounts, cancel orders, revoke AkibaBit ID access, report abuse to platforms, submit takedown notices, oppose trademark, domain, social-handle, app-name, store-name, or brand misuse, and take legal or operational action against unauthorized brand use, impersonation, counterfeit activity, misleading affiliation, or misuse of AkibaBit intellectual property.
8. All goodwill arising from any permitted use of AkibaBit brand assets belongs exclusively to AKIBABIT合同会社.

Article 1 — AkibaBit scope

1. AkibaBit may allow Users to create a profile, display a public name/handle, upload a profile image, publish posts, comments, replies, photos, videos, links, and interact with other Users.
2. AkibaBit is a social and discovery feature. It does not guarantee sales, promotion, visibility, follower growth, verification, or availability of any post, profile, media, or account.

Article 2 — User responsibility and license

1. You are responsible for User Content you submit and must have all rights, permissions, and legal authority required to upload or display it.
2. You must not upload content that violates law, third-party rights, privacy rights, intellectual property rights, platform rules, or these Terms.
3. By submitting User Content, you grant AKIBABIT合同会社 a non-exclusive, worldwide, royalty-free license to host, store, process, display, reproduce, resize, format, transmit, and moderate that content only as needed to operate, secure, improve, and promote the Service, unless mandatory law provides otherwise.

Article 3 — Report, block, and moderation

1. Users may report posts, comments, replies, profiles, or other content where reporting tools are available.
2. Users may block other Users where blocking tools are available. Blocking may reduce visibility or interaction, but it may not remove all historical content, records, or system logs.
3. AKIBABIT合同会社 may review, hide, reject, remove, restrict, preserve, or restore User Content or accounts at its discretion for safety, legal, security, operational, or policy reasons.
4. Moderation decisions may be manual, automated, or assisted by service providers. We do not guarantee that all objectionable content will be detected before it is seen by Users.

Article 4 — Social safety and prohibited content

1. Do not post illegal, abusive, harassing, threatening, hateful, sexually exploitative, self-harm, spam, fraud, malware, private personal information, counterfeit, weapon, drug, or otherwise unsafe content.
2. Do not impersonate others, misrepresent affiliation with AkibaBit, abuse report/block tools, manipulate engagement, or use AkibaBit for scams, reshipping fraud, chargeback abuse, or unlawful trade.
3. We may keep moderation, report, block, and safety records for security, dispute handling, legal compliance, and abuse prevention.

Article 5 — Contact for safety issues

1. For content, safety, privacy, or account concerns, use in-app report/block tools where available or contact corporate@akibabit.com.
2. Support or moderation responses may be delayed due to time zones, investigation requirements, Japanese holidays, technical issues, or case complexity.

Article 1 — Controller / operator

• Company: AKIBABIT合同会社 (AkibaBit GK), Japan.

Article 2 — Categories of information we collect

1. Account & contact: name/handle, email, phone (if provided), Sign in with Apple related identifiers, communication preferences, and account status.
2. AkibaBit profile & social data: display name, handle, profile image/avatar, bio/profile fields, posts, comments, replies, uploaded photos/videos, links, likes, follows, favorites, blocked users, reports, moderation status, and related timestamps or metadata.
3. AkibaBit ID, event, and status data: public AkibaBit ID, public card URL/QR payload, AkibaBit profile verification status, profile display data used on the ID card, event check-in or attendance status where applicable, support verification status, order status labels, delivery status labels, received/returned/refused/failed-delivery status, related timestamps, local secure storage status where applicable, and operational notes needed for support, fraud prevention, and dispute handling.
4. Order & shipping: recipient name, address, postal code, country/region, shipment notes, customs-related fields, delivery status, and tracking information where needed.
5. Transaction records: purchase history, timestamps, order IDs, refunds/chargebacks, fraud signals, payment status, and App Store subscription/IAP status where applicable.
6. Device/app usage: device identifiers, app version, crash/diagnostic logs, push notification token where enabled, basic analytics/logs for security and reliability, and permission-related signals where needed.
7. Support and safety communications: messages you send to us, our responses, report/block/moderation records, investigation notes, and evidence you submit for support or claims.

Article 3 — Purposes of use (利用目的)

1. Provide the Service, including AkibaBit profiles/social features, AkibaBit ID verification/card display, member-card features, in-person AkibaBit events or pop-ups where applicable, ordering, fulfillment, shipping, delivery/received status, approved exception handling, and customer support.
2. Operate report/block/moderation tools, review unsafe content, investigate abuse, enforce Terms, and protect Users and the Service.
3. Fraud prevention, impersonation prevention, chargeback mitigation, payment integrity, false-claim review, support-case verification, delivery/status review, security monitoring, and abuse detection.
4. Accounting, tax, audit, and compliance obligations (including export/shipping documentation where applicable).
5. Improve reliability and safety of the Service (bug fixes, performance, incident response, media handling, and operational testing).
6. Communications related to orders, accounts, AkibaBit ID, policy updates, safety issues, and support.

Article 4 — Payment processing

1. Physical-goods payments, where available, are processed through the AkibaBit app or an AkibaBit-designated order/checkout flow by Stripe and supported wallet providers. AkibaBit.com itself is primarily for company information, policies, and legal notices and currently does not provide a public direct-purchase function. We do not store full card numbers.
2. Digital features, digital subscriptions, or digital services consumed inside the iOS app, where offered, are processed by Apple / App Store purchase systems where required.
3. Stripe may process data as an independent controller/processor under its own terms.

Article 5 — Sharing / third‑party provision

1. Service providers: we may share limited data with vendors that help operate the Service—including payment processing (e.g., Stripe, including Apple Pay via Stripe), Apple/App Store services where applicable, infrastructure/edge hosting (e.g., Cloudflare), media/storage delivery, security/anti-abuse services, moderation/support tooling, and basic analytics for stability where used. We do not use personal-data selling as a business model and we do not run third-party advertising tracking inside the Service unless explicitly disclosed in this policy and in the app’s privacy disclosures.
2. Carriers & logistics: shipping carriers and partners for delivery and claims handling.
3. Authorities: disclosure when required by law, court order, or lawful request.
4. No selling of personal data: we do not sell personal data as a business model.

Article 6 — Cross‑border processing

1. Data may be processed in Japan and in countries where our providers operate. International transfer safeguards may vary by provider and region.

Article 7 — Retention

1. We retain data only as long as necessary for the purposes above, and for legal/accounting/export documentation requirements, fraud prevention, moderation/safety records, dispute handling, and system integrity.

Article 8 — Security measures

1. We implement organizational and technical safeguards appropriate for a small export company and software service (access controls, logging, least privilege, and vendor security practices).
2. No system is perfectly secure; you accept residual risk to the extent permitted by law.

Article 9 — Your rights

1. You may request access, correction, deletion, or restriction where applicable. Some data must be retained for legal or accounting reasons.
2. Deletion requests: You can submit an account deletion request inside the AkibaBit app at any time using the in-app “Delete Account” request feature. Account deletion generally removes your profile and access to the Service. However, we may retain certain records that must be retained for legally required periods and for fraud/chargeback prevention, safety/moderation, dispute handling, or accounting; these may include order, payment, shipping, tax/accounting, report/block, moderation, and support documentation. In such cases, we will delete or anonymize data to the extent legally and operationally feasible while retaining the minimum required records.

Article 10 — Children, minors, and age-related privacy

1. The Service is not intended for children under 13. AkibaBit does not knowingly seek to collect personal information from children under 13.
2. If you are under 13, do not create an account, use AkibaBit, use AkibaBit ID, submit User Content, make purchases, contact support with personal information, or otherwise provide personal information to AkibaBit.
3. If you are 13 or older but under the age of legal majority in your country or region, you may use the Service only with permission and supervision from a parent or legal guardian.
4. Parents or legal guardians may contact AkibaBit if they believe a child under 13, or a minor without required permission, has provided personal information. AkibaBit may restrict the account, remove content, disable AkibaBit ID, cancel pending orders, or delete/anonymize data where appropriate, while retaining records where necessary for legal, safety, fraud-prevention, chargeback, accounting, customs, shipping, moderation, or dispute-handling reasons.
5. AkibaBit may request age confirmation or parent/legal guardian confirmation where needed for safety, compliance, fraud prevention, order handling, support, or platform integrity.

Article 1 — Final sale

1. All sales are final. To the maximum extent permitted by law, all orders are final once placed and confirmed.
2. No cancellations / no “change of mind”. We do not accept cancellations, “change of mind” returns, exchanges, or post‑confirmation modifications (including address changes), except where mandatory law requires otherwise.
3. No voluntary return window. AkibaBit does not offer a voluntary return window for any products (including trading card booster packs). By purchasing, you accept this final‑sale policy.

Article 2 — Only exception: wrong item shipped by us

1. The only return/refund scenario we accept under our store policy is where AKIBABIT合同会社 shipped an item that is materially different from the item on your order confirmation (wrong item / wrong variant).
2. If we determine a wrong‑item shipment occurred, our remedy may be (at our discretion): (i) ship the correct item (if available), or (ii) provide compensation (refund to the original payment method and/or account credits), subject to Article 7 and applicable law.

Article 3 — Request deadlines and required proof

1. 48‑hour notice for wrong‑item claims. You must contact us at corporate@akibabit.com within 48 hours of delivery and include your order ID.
2. Evidence required. Provide: (i) clear photos of the shipping label and outer box; (ii) clear photos of the item received; and (iii) where possible, a continuous unboxing video from unopened package to item reveal.
3. One‑week maximum consideration window. Any request to be considered (including wrong‑item claims) must be submitted in writing within 7 days of the delivery date; late requests are rejected.
4. Claims without adequate evidence may be rejected.

Article 4 — Approval required; no public return address

1. Approval first. Returns are never accepted by default. A return may proceed only if (and only if) we confirm a wrong‑item shipment and send written return approval and instructions.
2. No public return address. We do not maintain a public return shipping address. A return address is provided only after written approval.
3. Any package sent without approval may be refused or returned to sender where possible.

Article 5 — Return shipping, risk, and condition

1. Customer pays return shipping. The customer is responsible for all return shipping charges. We do not provide return labels or pay return postage, except where mandatory law requires otherwise.
2. Tracked + insured shipping required. Any approved return must be shipped with reliable tracking and adequate insurance. The customer bears all risks, loss, and damages associated with the return shipment (including damage occurring during return transit).
3. Original condition required. Any approved return must be in original condition and include original packaging and be complete with all accessories/inserts/parts included in the original shipment. Missing items may void the claim.
4. Outbound fees not refunded. We do not refund outbound shipping, customs duties, import VAT, or carrier/handling fees, except where mandatory law requires otherwise.

Article 6 — Unauthorized, undeliverable, and unclaimed packages

1. Any unauthorized return, wrong return address shipment, undeliverable or unclaimed package, refused delivery, or “return to sender” not caused by our error is not eligible for a full refund.
2. If you request re‑shipment, additional shipping and handling charges will apply. We may treat unclaimed returns as abandoned after a reasonable holding period.
3. If a package is misdirected due to an incorrect address provided by the customer, we cannot be held responsible.

Article 7 — Refund methods and processing

1. Credits are the default. Order compensations (where approved) are generally offered as account credits to be used for future AkibaBit purchases.
2. Refunds are case‑by‑case. In special cases, or where required by law, we may issue a refund to the original payment method; we reserve the right to decide case‑by‑case.
3. Approved returns may be inspected upon arrival before any compensation is finalized.

Article 8 — Cancellation before shipment

1. We do not accept customer cancellation requests.
2. If we exceptionally approve a cancellation before shipment, compensation is typically provided as account credits and may incur a 10% restocking/cancellation fee deducted from the compensation amount, unless the cancellation is solely our fault.
3. We may cancel and refund any order before shipment at our sole discretion (e.g., export restrictions, payment failure, address issues, inventory issues, suspected fraud, or operational constraints).

Article 9 — Packaging, factory variances, and “collector” expectations

1. Minor packaging marks. A minor outer packaging defect that does not affect contents (small crease, scratch, indentation) is not considered damage/defect for refund claims.
2. Factory/original defects. Original/factory defects (e.g., print lines, centering issues, minor corner wear from manufacturing/pack‑out) are not eligible for return under our store policy. Requirements on collection condition are personal preference—request additional photos before purchase if needed.
3. If you are a collector seeking impeccable packaging, you may leave a comment at checkout; we may endeavor to select a cleaner box/packaging, but we do not guarantee packaging perfection.

Article 10 — Sealed and tamper‑evident goods (including booster packs)

1. For sealed goods (including booster packs) and tamper‑evident items, opening, seal breakage, resealing, swapping, or signs of tampering eliminate resale value and create authenticity risk.
2. To the maximum extent permitted by law, this may result in a reduction of any refund up to 100% (i.e., no refund) where a remedy is otherwise required under applicable law.

Article 11 — Support response timing

1. We respond to customer messages. Due to time zones and Japanese holidays, responses may be delayed; however, we endeavor to reply within a reasonable time.

Article 12 — Legal compliance and abuse

1. Non‑waivable rights. Nothing in this section limits rights that cannot be waived under applicable law. We do not provide voluntary remedies beyond the store policy described above.
2. Fraud/abuse. We may refuse claims and suspend accounts for attempted abuse (including chargeback abuse, false “wrong item” claims, or evidence of tampering). We may document and share relevant information with payment providers and authorities as permitted by law.
3. Mail‑order return notice (Japan). For mail‑order sales, Japan’s Act on Specified Commercial Transactions requires that return conditions be clearly stated. The return rules shown in this Refunds & Returns section constitute our “return special agreement” (返品特約). Mail‑order sales are not subject to the cooling‑off system. Nothing here limits any non‑waivable rights you may have under applicable law.

Article 1 — No voluntary international returns

1. AKIBABIT合同会社 is operated from Japan and sells selected physical goods internationally as Japan-based export sales.
2. AkibaBit does not offer voluntary returns, exchanges, or change-of-mind cancellations for international physical goods. All sales are final to the maximum extent permitted by law.
3. This no-voluntary-return policy is especially important because many AkibaBit goods may be sealed, limited, collectible, trading-card-related, authenticity-sensitive, export-only, or difficult to resell once shipped internationally.

Article 2 — Sealed, collectible, trading card, and authenticity-sensitive goods

1. For sealed, tamper-evident, trading card, booster pack, blind, collectible, limited, or authenticity-sensitive goods, the customer understands that opening, unsealing, using, damaging, swapping, altering, resealing, removing parts, or otherwise tampering with the item may destroy resale value and authenticity.
2. Opened, unsealed, used, damaged, swapped, incomplete, altered, resealed, or tampered-with items are not accepted for voluntary return, exchange, or change-of-mind cancellation.
3. If a mandatory local consumer law creates a non-waivable right despite this policy, AkibaBit will review the claim case by case. AkibaBit may require clear evidence, including order details, photos, videos, delivery packaging, item packaging, seal condition, and proof that the item is the original item supplied by AkibaBit.
4. AkibaBit may reject any claim that cannot be verified or that appears abusive, fraudulent, caused after delivery, caused by customer handling, caused by opening or unsealing, caused by storage conditions, caused by customs inspection, caused by carrier handling after delivery, or connected to swapping, tampering, resealing, missing parts, or unverifiable item condition, except where mandatory applicable law clearly requires otherwise.

Article 3 — Change-of-mind withdrawal where mandatory law applies

1. AkibaBit does not voluntarily provide change-of-mind returns.
2. If mandatory consumer law in the EU, EEA, UK, or another region creates a non-waivable change-of-mind withdrawal right despite AkibaBit being operated from Japan, the customer must contact AkibaBit in writing before returning anything.
3. For any mandatory change-of-mind withdrawal or return, the customer is responsible for return shipping costs to Japan to the maximum extent permitted by law. Returned items must be sent with reliable tracking, adequate insurance, original packaging, and in the same condition received.
4. AkibaBit does not accept cash-on-delivery returns, unpaid return shipments, unapproved returns, or returns sent without tracking.
5. For sealed, collectible, trading card, booster pack, blind, limited, tamper-evident, or authenticity-sensitive goods, any opening, unsealing, use, damage, missing parts, swapping, tampering, resealing, or handling beyond what is necessary to inspect the item may reduce any refund amount, including up to 100%, where permitted by applicable law.

Article 4 — Incorrect, defective, or non-conforming goods

1. For claims involving incorrect, defective, or non-conforming goods, the customer must contact AkibaBit before returning anything and must provide clear evidence, including order details, photos, video where appropriate, packaging, item condition, seal condition, delivery condition, and a clear explanation of the issue.
2. AkibaBit may require inspection before approving any remedy. AkibaBit may refuse any claim that cannot be verified or that appears caused after delivery, caused by customer handling, caused by opening or unsealing, caused by storage conditions, caused by customs inspection, caused by carrier handling after delivery, or connected to swapping, tampering, resealing, missing parts, or unverifiable item condition, except where mandatory applicable law clearly requires otherwise.
3. Nothing in these Terms gives the customer a voluntary return, exchange, or refund right beyond what AkibaBit expressly provides or what mandatory applicable law requires.

Article 5 — Customs, import VAT, duties, and carrier fees

1. The customer is responsible for all destination-country customs duties, import VAT, local taxes, carrier clearance fees, brokerage fees, storage fees, redelivery fees, customs inspection costs, and other import-related charges.
2. AkibaBit does not refund customs duties, import VAT, carrier clearance fees, local taxes, brokerage fees, storage fees, redelivery fees, or other destination-country charges unless mandatory applicable law clearly requires otherwise.
3. Unless explicitly stated at checkout, AkibaBit does not collect EU import VAT through IOSS. Customers in the EU, EEA, UK, or other regions may be required to pay import VAT, customs duties, carrier clearance fees, brokerage fees, or local delivery charges directly to customs authorities or carriers before or after delivery.
4. Refusal to pay customs duties, import VAT, carrier fees, or other destination-country charges does not create a right to cancel, return, or refund an order.

Article 6 — Regional restrictions and EU/EEA/UK physical sales

1. AkibaBit may restrict, suspend, refuse, cancel, or manually review physical goods sales to certain countries or regions, including the EU, EEA, and UK, where local consumer, tax, customs, return, platform, shipping, fraud, chargeback, or operational rules create burdens that are not suitable for AkibaBit’s Japan-based export model.
2. EU, EEA, and UK users may still access free social, discovery, account, and AkibaBit features where available, but AkibaBit may limit or disable physical goods checkout for those regions at any time.

Article 7 — EU/EEA/UK platform and moderation notice

1. Users may report illegal, unsafe, abusive, infringing, or policy-violating content through in-app reporting tools where available or by contacting AkibaBit support.
2. AkibaBit may remove, restrict, preserve, restore, or take no action on reported content depending on the facts, evidence, applicable law, safety risk, platform integrity, and these Terms.
3. If your content, account, visibility, or access is restricted because of a moderation decision, you may contact AkibaBit support and request a review. AkibaBit may require sufficient information to identify the content, account, decision, and reason for appeal. Appeals are reviewed in a reasonable manner, but AkibaBit does not guarantee restoration of content or account access.

Article 8 — EU/EEA/UK privacy notice

1. For EU, EEA, and UK users, AKIBABIT合同会社 is the controller for personal data processed for AkibaBit account, AkibaBit, AkibaBit ID, event check-in or attendance status where applicable, order, delivery/received/return-status labels, shipping, support, safety, moderation, fraud-prevention, chargeback-defense, and legal-compliance purposes.
2. Depending on the feature, our legal bases may include contract performance, legal obligation, legitimate interests, consent, and protection of users, the Service, and the Company. Legitimate interests may include fraud prevention, chargeback defense, abuse detection, service security, moderation, customer support, business recordkeeping, platform safety, and legal defense.
3. EU, EEA, and UK users may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable. Some records may be retained where necessary for legal, accounting, tax, customs, shipping, fraud-prevention, chargeback, moderation, safety, dispute-handling, or legal-defense reasons.
4. Data may be processed in Japan and in countries where our service providers operate. International transfers may rely on provider safeguards, contractual protections, adequacy decisions, or other mechanisms available under applicable law.
5. EU, EEA, and UK users may contact AkibaBit support with privacy requests and may also have the right to complain to a local data protection authority.

Article 1 — What AkibaBit ID is

1. AkibaBit ID is a companion identity/member-card feature connected to an eligible AkibaBit identity. It may display a public AkibaBit ID, public card URL, QR code, profile display data, and status information related to the user’s AkibaBit account or eligible AkibaBit activity.
2. AkibaBit ID is not a government ID, legal identity document, payment card, checkout method, bank account, age-verification document, passport, residence card, or official public identification document.
3. AkibaBit ID status labels are operational records only. They do not create a right to purchase, return, refund, exchange, attend an event, receive special treatment, or access any feature unless AkibaBit expressly approves it.

Article 2 — Permitted AkibaBit uses

1. Displaying a user’s AkibaBit member/card identity.
2. Verifying an eligible AkibaBit identity during AkibaBit support interactions.
3. Checking in or identifying a user at AkibaBit-operated or AkibaBit-approved in-person events, pop-ups, pickup moments, community activities, or special access experiences.
4. Confirming order-related status where available, including processing, shipped, delivered, received, failed delivery, refused delivery, returned-to-sender, support review, approved exception handling, or other operational status labels.
5. Helping AkibaBit prevent fraud, impersonation, abuse, chargeback misuse, false claims, reshipping abuse, and unauthorized access.
6. Helping AkibaBit connect support cases, delivery records, order records, AkibaBit identity, AkibaBit ID records, and customer communications.

Article 3 — Changes, safety, and misuse

1. AkibaBit may update, hide, revoke, suspend, reset, or change AkibaBit ID display, QR code behavior, public card URLs, event access, status labels, or verification availability at any time for safety, fraud-prevention, privacy, legal, support, or operational reasons.
2. Users must not post, sell, transfer, copy, misuse, publicly expose, or share AkibaBit ID cards or QR codes in a way that creates impersonation, fraud, privacy, or safety risk.
3. AkibaBit may restrict or suspend AkibaBit ID access if misuse, impersonation, fraud, unsafe sharing, or other abuse is suspected.

Article 1 — Licensed application

1. License grant: we grant you a limited, non‑exclusive, non‑transferable, revocable license to download and use the iOS app on Apple‑branded devices you own or control, for personal, lawful use, subject to these Terms.
2. Restrictions: you may not copy, modify, distribute, sell, lease, sub‑license, reverse engineer, decompile, or attempt to extract source code, except where mandatory law permits.
3. Security: we may restrict access on jailbroken/rooted devices or where we reasonably suspect abuse, automation, fraud, or security risk.

Article 2 — Relationship with Apple

1. Apple is not the seller of goods: the export sale (goods, shipping, support) is provided by AKIBABIT合同会社. Apple is not a party to the sales contract for goods.
2. App Store rules: you must comply with Apple’s App Store terms, device requirements, and applicable Apple policies. If Apple removes the app, access may become unavailable.
3. Payments: Apple Pay is a payment method for physical goods where available. Payment processing is handled by Stripe and/or payment providers. Apple does not provide customer support for physical goods orders.
4. Digital features/subscriptions. If AkibaBit offers digital content, digital features, subscriptions, or digital services consumed inside the iOS app, purchases will be processed using the applicable App Store purchase method where required. Details, pricing, and benefits are disclosed in-app where offered.

App Store listing requirements

• Privacy Policy link: the Privacy Policy URL must be set in App Store Connect metadata and also be accessible inside the app (e.g., Settings/Account → Legal).
• Terms/EULA consistency: if the app metadata references Terms or an EULA, the link must work and match the current app behavior and business model.
• Accuracy matters: Apple may compare what the app does (data, payments, messaging, notifications) against what these documents say.

Article 3 — What the iOS apps do

1. AkibaBit social/discovery: create a profile, view feeds, publish posts/comments/replies/media where available, and use report/block tools.
2. Browse: view modules and listings related to Japan-sourced goods. Current launch physical goods are new/unused unless clearly marked otherwise.
3. Order & pay: where available, submit orders for physical goods shipped overseas from Japan and pay via supported methods (e.g., Apple Pay via Stripe). Physical purchases are currently not available for shipping within Japan through the app.
4. Digital features/subscriptions: where offered, digital features consumed inside the iOS app are processed through Apple In-App Purchase / App Store subscription methods where required.
5. Status: view order status and shipping/tracking information where available.
6. AkibaBit ID: use a companion identity/member-card app or feature to display a public AkibaBit ID, public card URL, QR code, profile display data, and eligible operational status labels connected to AkibaBit identity or AkibaBit activity. AkibaBit ID is not a government ID, age-verification document, payment card, financial account, or shopping checkout. See the dedicated AkibaBit ID section above for event, status, delivery, support, and fraud-prevention uses.
7. Support: contact us using in-app messaging where available or email at corporate@akibabit.com for operational, safety, privacy, or account support.

Article 4 — App permissions & data

1. Notifications: if you enable push notifications, we may send service, account, safety, social, ID, and order-related messages (e.g., status updates). You can manage this in iOS Settings.
2. Camera / microphone / photo library: if you choose to create or upload photos, videos, profile images, or related media, the app may request access to the camera, microphone, photo library, media picker, or local files only for those features.
3. AkibaBit ID storage: AkibaBit ID may use secure local storage such as Keychain to keep identity data on your device. The public QR/card is designed for public display and should not expose your private customer token or Apple identifier.
4. Data minimization: we collect only what is needed to operate social/discovery, ID, orders, shipping, fraud prevention, safety/moderation, and support. See the Privacy Policy for details.
5. Logs: we may keep basic logs for security, reliability, moderation, abuse prevention, and dispute resolution.

Article 5 — Export realities

1. Duties & taxes: customs duties, VAT/GST, import taxes, local delivery fees, import restrictions, and clearance fees are generally the customer’s responsibility unless explicitly stated otherwise or mandatory law requires otherwise.
2. Destination restrictions: you must ensure your destination allows import of the item. We may refuse or cancel orders where legal/operational risks exist.
3. Returns: export returns are limited. See Refunds & Returns.

Article 6 — Governing law

1. These iOS App Terms form part of our Service Terms. The Service is operated from Japan and governed by Japanese law. Disputes are handled under the jurisdiction specified in the Terms tab.

Article 1 — Service scope

1. The Service may include modules and features such as AkibaBit, Feed Shop, TCGSUB, AkibaBit ID, status, support, and other features, and may change over time. We may add, remove, or modify modules for safety and operations.
2. We may impose order limits, authentication steps, eligibility checks, AkibaBit profile requirements, or verification steps to prevent abuse and protect the Service.

Article 2 — Shipping operations

1. We ship physical goods from Japan to supported overseas destinations using carriers appropriate for the destination. Shipping within Japan is not currently available through the app for physical purchases.
2. Address accuracy. You are responsible for entering a complete and correct shipping address and recipient name at checkout. We have no control over addresses entered on payment pages. If a package is misdirected, returned, or delayed due to incorrect or incomplete address details, we are not responsible for resulting losses and additional shipping/handling charges may apply.
3. No P.O. boxes / roman alphabet. Do not use post office boxes unless explicitly supported by the carrier. For international shipments, the recipient’s full name should be written in the Roman alphabet (rōmaji). If delivering to a household under a different name, include “Mr./Ms. [Name]” as appropriate.
4. Signature delivery. Our packages may be delivered against a signature or may require identity checks depending on destination risk. Ensure someone can receive the delivery.
5. Returned / unclaimed shipments. If a shipment is returned to us as undeliverable or unclaimed (including refused delivery), we may cancel the order and issue compensation at our discretion after deducting carrier and handling costs, or we may offer re‑shipment if you pay new shipping/handling fees.

Article 3 — Prohibited destinations / items

1. We may refuse shipments to destinations with extreme fraud risk, sanctions risk, or operational constraints.
2. We may refuse to ship items that are prohibited/restricted by the destination country (including customs restrictions).
3. Japan‑only compatibility items. Certain products intended for use on Japanese systems or arcade terminals are sold for use in Japan. We are not responsible if such items do not fit, function, or connect properly outside Japan (example: some arcade‑terminal items).

Article 4 — Support and communications

1. Support is provided via in-app messaging where available or by email. Non-buyers and users with safety, privacy, account, or policy concerns may contact corporate@akibabit.com. Due to time zones, Japanese holidays, investigations, and technical constraints, responses may be delayed; however, we endeavor to respond within a reasonable time.
2. We may request photos, documents, or confirmations to resolve disputes.
3. Operational contact: corporate@akibabit.com

Article 5 — Japanese compliance

1. We seek compliance with relevant Japanese frameworks including (as applicable) the Civil Code, APPI, Secondhand Goods Business Act, and consumer representation rules. This section is informational and does not create additional obligations beyond mandatory law.
2. Legal disclosures. Information required under Japan’s Act on Specified Commercial Transactions and second‑hand dealer disclosures are provided on our dedicated legal pages (see Specified Commercial Transactions and Second‑hand Dealer Notice).