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AkibaBit Terms & Policies

Terms for AkibaBit.com, the AkibaBit app, AkibaBit Concierge membership, and AkibaBit ID
• Terms• Concierge• Live & Direct• Archived TCGSUB• Membership• Social / UGC• Privacy• Search Indexing• Deletion• Refunds• ID• 日本語

Terms of Service

Effective Date: 6 October 2026 (Japan Standard Time)

Article 1 — Parties, identity, and scope

Definitions. Capitalized terms used in these Terms have the meanings set forth in Article 2.

EU/EEA/UK Notice. Availability, consumer rights, and remedies may vary by jurisdiction. The Company does not offer voluntary returns or cancellations. Nothing in these Terms limits rights that cannot be waived under applicable law.

  1. Operator. The Service is operated by AKIBABIT合同会社 (the “Company” or “we”), a company organized under the laws of Japan.
  2. Scope. These Terms govern your access to and use of the Service, including AkibaBit.com, the AkibaBit iOS app, AkibaBit Social and Search Topics features, AkibaBit Concierge membership, AkibaBit ID, and any purchase, subscription, or use of Products offered through the Service.
  3. No marketplace. The Company sells and provides Products directly and does not operate the Service as a third‑party seller marketplace at this time.
  4. Current offering. The Service includes AkibaBit Social and discovery features and, where available, physical goods shipped internationally from Japan. Physical purchases are currently available for overseas customers only and are not available for shipping within Japan through the app. Users in Japan may still use AkibaBit Social and discovery features where available.
  5. Digital offerings. Where AkibaBit offers digital features, digital subscriptions, or digital services consumed within the iOS app, such purchases will be offered through the applicable App Store purchase method where required.
  6. Product condition. Current launch goods are new/unused unless clearly marked otherwise. Used goods (second‑hand / 古物) may be offered only when separately disclosed and where the relevant legal requirements are satisfied.

Article 2 — Definitions

  1. “Company” means AKIBABIT合同会社.
  2. “Service” means the AkibaBit website, the AkibaBit iOS app, AkibaBit Concierge membership, AkibaBit ID, AkibaBit Social and Search Topics features, and related ordering, support, account, identity, streaming, and communication features.
  3. “Products” means physical goods, digital features/subscriptions where offered, and any services offered by the Company through the Service.
  4. “User” means any person accessing the Service.
  5. “Customer” means a User placing an order.
  6. “Goods” means physical items offered by us.
  7. “Used goods / Kobutsu” means items regulated under Japan’s Secondhand Goods Business Act (古物営業法, Act No. 108 of 1949) where applicable.
  8. “Carrier” means shipping providers (Japan Post, couriers and similar providers).
  9. “AkibaBit” means AkibaBit’s profile, social, discovery, post, comment, and media-sharing features.
  10. “AkibaBit ID” means AkibaBit’s companion identity/member-card app or feature that may display a public AkibaBit ID, public card URL, QR code, profile display data, and operational status information connected to an eligible AkibaBit identity or eligible AkibaBit activity.
  11. “AkibaBit Concierge” means the digital membership experience offered within the iOS app. It may include Akihabara Live broadcasts, Direct photo collections, member discussions, profile customization and other benefits listed in the app. The website’s Official Channels area is separate from the membership.
  12. Concierge Live and Direct are experiences included with an eligible AkibaBit Concierge membership where available. They may include scheduled Akihabara broadcasts, member discussions, reactions, Direct photo collections and related location/date context.
  13. “User Content” means profiles, names, handles, posts, comments, replies, photos, videos, links, text, or other material uploaded, submitted, displayed, or shared by a User.

Article 3 — Acceptance and changes

  1. Acceptance. By accessing or using the Service, you acknowledge that you have read and agree to these Terms and the related policies displayed on the Terms & Policies page.
  2. Changes. We may modify these Terms from time to time for security, legal compliance, or operational reasons. Unless mandatory law requires otherwise, updated Terms are effective when posted on the Service. If you do not agree to an update, you must stop using the Service.

Article 4 — Accounts, security, and compliance

  1. You are responsible for account security, device security, Sign in with Apple access, AkibaBit ID display/QR use, and all activity under your account.
  2. We may require identity or order verification to prevent fraud, comply with law, or satisfy payment/carrier requirements.
  3. We may refuse service, cancel orders, remove or restrict content, suspend features, or restrict accounts if we suspect fraud, chargeback abuse, harassment, unsafe content, reshipping schemes, sanctions/export‑control issues, or other compliance risks.
  4. Pre‑shipment cancellation. We may cancel and refund any order before shipment at our sole discretion (e.g., inventory errors, payment failure, address verification issues, export restrictions, or operational limitations).

Article 4A — Age requirement, minors, and parental responsibility

  1. Minimum age. The Service is not intended for children under 13. Users under 13 may not create an account, use AkibaBit social features, use AkibaBit ID, submit User Content, make purchases, or provide personal information to AkibaBit.
  2. Users aged 13 to 17. Users who are 13 or older but under the age of legal majority in their country or region may use the Service only with permission and supervision from a parent or legal guardian.
  3. Purchases by minors. Physical goods orders, paid features, support requests connected to purchases, and any transaction-related activity must be made by a user who has legal capacity to contract or with valid parent/legal guardian permission. In Japan, the age of majority is 18, and minors may need legal representative consent for contracts.
  4. Guardian responsibility. A parent or legal guardian is responsible for a minor’s use of the Service, account activity, User Content, AkibaBit ID display/QR use, purchases, payment activity, shipping information, customs/import obligations, and support communications, to the maximum extent permitted by law.
  5. Unauthorized minor use. If AkibaBit learns that a user is under 13, or that a minor used the Service or made a purchase without required permission, AkibaBit may restrict the account, remove content, disable AkibaBit ID, cancel pending orders, refuse service, request proof of age or guardian consent, or delete/anonymize data where appropriate.
  6. No waiver of mandatory rights. Nothing in this section excludes non-waivable rights that apply to minors, parents, guardians, or consumers under mandatory applicable law.

Article 5 — Listings, condition, and authenticity

  1. Listing accuracy. We strive for accurate photos and descriptions, but colors and appearance may vary by device/display.
  2. Used items. If an item is clearly marked as used, it may show age‑related wear. Normal disclosed wear is not a defect. Condition is evaluated according to the listing text/photos.
  3. Japan‑market compatibility. Some items are made for Japanese standards/systems and may not fit, function, or connect properly outside Japan. Compatibility is not guaranteed.
  4. Authenticity. We endeavor to sell genuine items. If you have a good‑faith authenticity concern, contact support promptly with evidence.
  5. Misleading representations. We seek compliance with Japan’s Act against Unjustifiable Premiums and Misleading Representations (景品表示法, Act No. 134 of 1962) and related consumer protection norms.

Article 6 — Orders, payment, and pricing

Records and communications. To the maximum extent permitted by law, the Company’s logs, order records, payment confirmations, and customer communications maintained in the ordinary course of business may be used as evidence of transactions and support interactions.

  1. Order formation. An order is accepted when we confirm it (and/or when payment is successfully authorized and we confirm fulfillment availability).
  2. Prices. Prices are generally shown in Japanese yen (JPY). A local currency, exchange rate, or final card statement amount may be shown or applied by Stripe, Apple Pay, your card issuer, bank, wallet provider, or other payment provider where supported.
  3. Payment processing. Physical-goods payments, where available, are processed through the AkibaBit app or an AkibaBit-designated Stripe order/checkout flow, including public checkout links launched from AkibaBit.com. Supported wallet methods may include Apple Pay where available. Digital features or subscriptions consumed inside the iOS app, where offered, are processed using the applicable App Store purchase method where required. We do not store full card numbers.
  4. Website guest checkout and AkibaBit ID. A public Stripe checkout launched from AkibaBit.com may be completed without an AkibaBit app account. The checkout and its receipt create the purchase record but do not by themselves link that purchase to an app account, AkibaBit ID, or physical member card. Where a product includes eligibility for a later AkibaBit ID or card activation, the customer must retain the Stripe receipt and complete the separately announced identity-verification and activation process.
  5. Taxes, duties, and import fees. International shipments may incur import duties, VAT/GST, customs fees, brokerage fees, local delivery fees, customs delays, or import restrictions set by the destination country. Unless mandatory law requires otherwise, these charges, requirements, and destination-country procedures are the Customer’s responsibility and are not controlled by AKIBABIT合同会社.
  6. Pricing and listing errors. We reserve the right to correct any typographical, pricing, currency, inventory, or listing errors at any time. If an order is affected, we may cancel the order (in whole or in part) and refund the paid amount as the sole remedy, unless mandatory law requires otherwise.

Article 7 — Export, customs, and destination restrictions

  1. Export reality. We ship from Japan to supported overseas destinations. Physical purchases are currently available for overseas customers only; shipping within Japan is not currently available through the app. Import rules differ by country/region and can change without notice.
  2. Customs holds/refusals. If customs delays, refuses, seizes, or returns a shipment due to destination rules, inaccurate customer information, prohibited items, or lack of permits, this is not grounds for a refund once shipped, except where mandatory law requires otherwise.
  3. Address accuracy. Customers must provide a complete and accurate shipping address. Re‑shipping fees may apply if a parcel is returned due to address error or recipient unavailability.
  4. Sanctions/export controls and availability. We may refuse orders to destinations or parties that create sanctions, export-control, import restriction, fraud, carrier, or operational risk. Product availability and destination availability may change without notice.

Article 8 — Shipping risk, delivery, and carrier events

  1. Delivery estimates. Shipping times are estimates and not guarantees.
  2. Transfer of risk. To the maximum extent permitted by law, risk of loss transfers to the Customer upon handover to the Carrier.
  3. Transit damage. Transit damage is handled through the Carrier/insurance claim process. Customers must submit clear photos of the item and packaging within 48 hours of delivery. Refunds/replacements are provided only if the Carrier/insurance claim is accepted or where mandatory law requires otherwise.
  4. Forwarders and reshippers. If you use a freight forwarder, parcel forwarding service, third‑party warehouse, or reshipping address, you do so at your own risk. Delivery is deemed completed when the Carrier records delivery to the address provided in the order, and we are not responsible for loss, theft, damage, delays, or misdelivery occurring after that point or within a forwarder’s custody, unless mandatory law requires otherwise.
  5. Force majeure. We are not responsible for delays caused by events beyond reasonable control (customs, weather, disasters, strikes, carrier shutdowns, conflict, system outages).

Article 9 — Prohibited conduct

  1. Fraud, chargeback abuse, harassment, abusive User Content, impersonation, threats, hate, sexual exploitation, illegal content, spam, scraping, reverse engineering, malware, or unlawful use is prohibited.
  2. We may log and investigate abuse, review reports, remove or reject content, block or restrict accounts, suspend features, and cooperate with providers or authorities where appropriate.

Article 10 — Intellectual property

  1. Ownership. The Service and all materials displayed or made available through the Service—including the AkibaBit name, logos, brand identifiers, UI/UX design, visual layout, icons, artwork, graphics, photographs, videos, text, compilations, and overall “look and feel” (trade dress)—are owned by or licensed to the Company and are protected by intellectual property laws.
  2. No license. Except for the limited right to access and use the Service for its intended purpose, no rights are granted to you. You may not copy, reproduce, publish, distribute, modify, create derivative works from, display, perform, mirror, frame, scrape, or otherwise exploit any portion of the Service without the Company’s prior written consent.
  3. Trademarks. “AkibaBit” and associated marks are trademarks of the Company. All third‑party trademarks and product names are the property of their respective owners and are used only for identification or descriptive purposes.
  4. Permission requests. Requests for use of Company materials (including logos, UI, images, and brand assets) must be made in writing to corporate@akibabit.com. Permission is granted only if expressly confirmed in writing by the Company.

Article 11 — Disclaimers and limitation of liability

  1. As‑is. The Service is provided “as is” and “as available,” to the maximum extent permitted by law.
  2. Non‑waivable rights. Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded or limited under applicable law.
  3. No indirect damages. To the extent permitted by law, we are not liable for indirect, consequential, special, or punitive damages, or loss of profits.
  4. Liability cap. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the relevant transaction.
  5. Consumer protection. Where the Consumer Contract Act (消費者契約法) or other mandatory rules apply, we do not exclude liability for intentional misconduct or gross negligence to the extent such exclusion would be invalid.

Article 12 — Governing law, venue, and language

  1. Governing law. Japan law (including the Civil Code / 民法, Act No. 89 of 1896) governs these Terms.
  2. Venue. Exclusive jurisdiction: Tokyo District Court (or Tokyo Summary Court depending on claim amount).
  3. Language. English and Japanese versions are intended to communicate the same rules. If wording differs, they will be interpreted consistently with the more specific item/checkout disclosure and mandatory applicable law. The Japanese statutory disclosures on the Specified Commercial Transactions page control to the extent required by Japanese law.

Article 13 — iOS App Terms

  1. Relationship with Apple. These Terms are between you and AkibaBit, not Apple. Apple is not responsible for the Service or support.
  2. Device permissions. The iOS apps may request limited device permissions only when necessary for features (e.g., notifications, camera, microphone, photo library/media selection, or identity/card display features). You can manage permissions in iOS Settings.
  3. Payments. Physical-goods purchases are processed by Stripe/wallet methods where available. Digital features, subscriptions, or services consumed inside the iOS app, where offered, are processed using Apple In-App Purchase / App Store subscription methods where required.
  4. Compliance. You must comply with applicable laws and App Store rules when using the iOS app.

AkibaBit Concierge Terms

Concierge scope and precedence

  1. AkibaBit Concierge is the digital membership offered within the iOS app. Member benefits may include Akihabara Live, Akihabara Direct, discussions, profile customization and other features shown in the app.
  2. Membership availability, eligibility, regional support, benefits, capacity and technical limits may vary. The subscription screen in the app shows the current local price, renewal interval, available benefits and applicable terms before purchase.
  3. The website’s Official Channels area provides public updates and is separate from the paid AkibaBit Concierge membership. Access to member features occurs within the iOS app where available.
  4. AkibaBit Concierge does not imply an affiliation with any third-party venue, brand, store or rights holder unless expressly stated by AkibaBit.

AkibaBit Concierge — Akihabara Live & Direct Terms

1 — Member access and current experience

  1. Akihabara Live and Direct are digital experiences included with an eligible AkibaBit Concierge subscription. Access requires sign-in and a currently verified membership entitlement. If the entitlement expires, is refunded, revoked, cannot be verified, or the feature is unavailable for operational reasons, member access may stop.
  2. The current experience may include scheduled Akihabara Live broadcasts, live member discussions and star reactions, Akihabara Direct photo collections, location/date information for Direct collections, and member-only Direct discussions and reactions. Features, capacity, schedules, technical limits, presentation, and availability may change prospectively for safety, privacy, performance, platform, legal, or operational reasons.
  3. AkibaBit Concierge is provided for personal viewing and participation through the AkibaBit app. Except where permitted by applicable law or expressly authorized by AkibaBit, you may not scrape, extract, record, rebroadcast, redistribute, republish, sell, commercially exploit, or bypass access controls for Concierge live media, Direct collections, or restricted member content.

2 — Akihabara Live

  1. Akihabara Live provides real-time walks or broadcasts from Akihabara. Scheduled dates and times are displayed in Japan Standard Time (JST) where available. No reservation is required unless a specific live event expressly says otherwise.
  2. Live availability is not guaranteed. A stream may start late, pause, change route or viewpoint, lose quality, reach capacity, or end unexpectedly because of privacy, safety, store or venue rules, connectivity, equipment, public conditions, local requirements, or other operational reasons.
  3. People, private areas, restricted areas, stores, products, conversations, or other scenes may be avoided, obscured, muted, cropped, or omitted when reasonably necessary. AkibaBit does not promise that a particular person, store, route, product, scene, or event will appear.
  4. When a session is presented in the app as “Live only · No replay,” AkibaBit does not promise a user-accessible replay after the live session ends. This does not prevent AkibaBit from retaining limited operational, security, moderation, entitlement, support, or usage records described in the Privacy Policy.

3 — Akihabara Direct

  1. Akihabara Direct may provide curated photo collections from Akihabara streets, shops, displays, or other permitted locations, together with a visit date, location name, optional map/location information, notes, and related member discussions.
  2. Direct content is editorial and availability may change. Images may be blurred, cropped, censored, withheld, replaced, or removed to protect privacy, follow store or venue rules, avoid restricted content, address rights concerns, or satisfy safety, legal, or operational requirements.
  3. A location label or map is contextual information about the featured collection and is not a promise that a location is open, accessible, affiliated with AkibaBit, or available to the User.

4 — Member discussions, moderation, reactions, and usage records

  1. Concierge discussions are User Content and are subject to the same ownership, license, prohibited-content, safety, report/block, and moderation rules that apply elsewhere in AkibaBit. Live and Direct comments may be subject to technical length limits shown in the app, automated or human moderation, review before publication, cooldowns, link restrictions, session-specific blocks, or broader commenting restrictions.
  2. Comments may display the author’s public display name, avatar, membership badge status, and official-account status where applicable. Members may be able to add or remove star reactions to eligible comments. AkibaBit may remove, reject, restrict, or retain moderation records for comments or reactions as reasonably necessary to operate and protect the Service.
  3. To authenticate Concierge membership access, establish and secure live playback, manage capacity, measure delivery and reliability, provide support, prevent abuse, administer subscriptions/refunds, and understand service usage, AkibaBit may process account/entitlement identifiers, Concierge/live session identifiers, playback confirmation, live connection/session metadata, playback start/heartbeat/end events, verified viewing duration, comments, reactions, and moderation status. See the Privacy Policy below for the applicable data-handling terms.
  4. Real-time media delivery and related infrastructure may depend on third-party service providers such as Cloudflare, while Concierge subscription purchase and entitlement information may depend on Apple/App Store systems. Temporary provider, network, device, or regional limitations may affect availability without creating a guarantee of uninterrupted service.

Archived TCGSUB STAR & WARP Terms

TCGSUB has been retired from the current AkibaBit app and is not offered for new purchases or subscriptions. The terms below are retained only for reference to prior transactions or obligations, if any. The terms presented when a previous purchase was made remain relevant to that transaction.

1 — General physical-pack terms

  1. TCGSUB previously offered Japanese booster packs shipped from Japan. Pack sets, series, artwork, availability, and included combinations may vary. Unless expressly stated, contents are randomized and AkibaBit does not guarantee a particular card, rarity, pull rate, resale value, set, or collector outcome.
  2. Prices shown in the app include the components expressly stated on the product screen. Destination-country duties, import VAT/GST, customs, brokerage, storage, redelivery, or local charges may still be payable by the customer.
  3. Capacity is limited. AkibaBit may refuse or refund an order that cannot be fulfilled because of stock, capacity, address, export, fraud, payment, or operational restrictions.

2 — STAR monthly physical subscription

  1. TCGSUB PREMIUM — STAR EDITION is a monthly physical subscription, previously displayed at ¥9,490 per billing cycle and limited to 50 subscribers. For any historical order, the checkout price and interval confirmed when payment was made control.
  2. Each paid cycle provides the physical booster-pack mix described in the current plan screen, presently a mix of six Japanese booster packs. Sets may vary between cycles based on official supply and curation.
  3. Any legacy STAR subscription renews according to its previously accepted terms until cancelled. Stripe charges the saved payment method for each renewal. For any existing legacy subscription, contact AkibaBit support if access to the original Stripe subscription-management method is unavailable.
  4. Cancellation stops future renewal and normally takes effect at the end of the current paid billing period. Cancel before the next billing date shown by Stripe. Cancellation does not retroactively refund a completed charge or a cycle already committed to fulfilment except where AkibaBit expressly approves or mandatory law requires.
  5. Payment failure, cancellation, chargeback, unavailable destination, or unresolved account/order risk may pause or end future fulfilment. AkibaBit will not substitute a materially different plan without notice; if a paid cycle cannot be fulfilled, AkibaBit may offer an equivalent replacement, credit, or refund as appropriate.

3 — WARP one-time physical preorder

  1. TCGSUB PREMIUM — WARP EDITION is a limited seasonal, one-time physical preorder, previously displayed at ¥12,490 and presently described as a mix of twelve Japanese booster packs. It was not an automatically renewing subscription.
  2. The full amount is charged when the preorder payment succeeds. Estimated preparation or dispatch information is shown in the product, announcement, checkout, Status, or order communication when available. Production, supply, inspection, packing, export, and carrier conditions may delay fulfilment.
  3. If AkibaBit cannot fulfil the paid preorder, AkibaBit may offer an agreed equivalent substitution or cancel and refund the affected order. Customer-convenience cancellation is not guaranteed after payment except where mandatory law requires otherwise.

AkibaBit Concierge Subscription Terms

Monthly App Store subscription

  1. AkibaBit Concierge is a digital monthly subscription purchased through Apple’s App Store. The product name, current local price, billing interval, and available benefits are displayed in the app before purchase. Apple charges the payment method associated with the customer’s Apple Account.
  2. The subscription renews automatically unless cancelled through Apple at least as required by Apple before the next renewal. Customers can manage or cancel it in App Store subscription settings and can use Restore Subscription in the app.
  3. Current benefits may include profile themes, a member badge, additional profile customization, and member access to Akihabara Live and Akihabara Direct where available. Exact benefits and technical limits are shown in the app and may be changed prospectively for safety, privacy, performance, platform, legal, operational, or product reasons. Paid access continues through the current entitlement period unless Apple revokes or refunds the transaction.
  4. When the entitlement expires, is refunded, revoked, or no longer verifies, membership-only controls may become unavailable and the public member badge may be removed. Existing lawful content is handled according to the feature’s current behaviour and these Terms.
  5. Billing cancellation and refund requests for the App Store transaction are handled by Apple under Apple’s rules. AkibaBit cannot directly reverse an App Store charge but will provide reasonable product support through support@akibabit.com.
  6. Optional Apple refund-review information sharing is off by default. If you enable the in-app consent setting and Apple later asks AkibaBit for subscription-consumption information in connection with a refund review, AkibaBit may send Apple only the limited response needed for that request, such as that you consented, whether the Concierge service was delivered at a high level, and whether product/sample information was provided before purchase. The response is not intended to send your comments, private messages, video contents, or a list of what you watched. You may turn this consent off again at any time for future requests.

Brand, Logo, Trademark & Intellectual Property Protection

Brand ownership, logo use, and anti-impersonation rules

  1. The AkibaBit name, AkibaBit logo, AkibaBit visual identity, AkibaBit ID card design, AkibaBit name, TCGSUB name, service names, badges, icons, UI elements, slogans, product presentation, and other brand identifiers are owned by or licensed to AKIBABIT合同会社.
  2. You may not use, copy, reproduce, display, distribute, modify, imitate, register, sell, print, mint, publish, upload, or commercially exploit any AkibaBit brand asset, logo, mark, name, badge, icon, design, card layout, QR/card design, or visual identity without prior written permission from AKIBABIT合同会社.
  3. You may not use any AkibaBit brand asset, logo, name, mark, badge, icon, card design, or confusingly similar variation on or in connection with any product, merchandise, packaging, sticker, clothing, collectible, trading card item, digital good, NFT, website, app, marketplace listing, social media account, advertisement, event, business, store, reseller page, or promotional material without prior written permission.
  4. You may not claim, suggest, or imply that any AkibaBit name, logo, mark, design, visual identity, account, product, event, page, service, or brand asset belongs to you or to any third party other than AKIBABIT合同会社.
  5. You may not register, apply to register, reserve, or use any trademark, company name, trade name, domain name, subdomain, social media handle, app name, store name, account name, product name, keyword advertisement, or online identifier that contains AkibaBit, AkibaBit, AkibaBit ID, TCGSUB, or any confusingly similar name, spelling, logo, design, or variation.
  6. You may not impersonate AkibaBit, misrepresent affiliation with AkibaBit, create fake AkibaBit accounts, create fake AkibaBit ID cards or QR codes, claim to be an official AkibaBit reseller, partner, employee, event operator, agent, moderator, or support representative, or suggest sponsorship, approval, partnership, endorsement, or official status unless AKIBABIT合同会社 has expressly confirmed it in writing.
  7. AkibaBit may request removal, disable access, suspend accounts, cancel orders, revoke AkibaBit ID access, report abuse to platforms, submit takedown notices, oppose trademark, domain, social-handle, app-name, store-name, or brand misuse, and take legal or operational action against unauthorized brand use, impersonation, counterfeit activity, misleading affiliation, or misuse of AkibaBit intellectual property.
  8. All goodwill arising from any permitted use of AkibaBit brand assets belongs exclusively to AKIBABIT合同会社.

AkibaBit Social / User Content

Article 1 — AkibaBit scope

  1. AkibaBit may allow Users to create a profile, display a public name/handle, upload a profile image, publish posts, comments, replies, photos, videos, links, and interact with other Users.
  2. AkibaBit is a social and discovery feature. It does not guarantee sales, promotion, visibility, follower growth, verification, or availability of any post, profile, media, or account.

Article 2 — User responsibility and license

  1. You are responsible for User Content you submit and must have all rights, permissions, and legal authority required to upload or display it.
  2. You must not upload content that violates law, third-party rights, privacy rights, intellectual property rights, platform rules, or these Terms.
  3. By submitting User Content, you grant AKIBABIT合同会社 a non-exclusive, worldwide, royalty-free license to host, store, process, display, reproduce, resize, format, transcode, adapt, stream, transmit, and moderate that content only as needed to operate, secure, improve, and promote the Service, unless mandatory law provides otherwise.

Article 3 — Report, block, and moderation

  1. Users may report posts, comments, replies, profiles, or other content where reporting tools are available.
  2. Users may block other Users where blocking tools are available. Blocking may reduce visibility or interaction, but it may not remove all historical content, records, or system logs.
  3. AKIBABIT合同会社 may review, hide, reject, remove, restrict, preserve, or restore User Content or accounts at its discretion for safety, legal, security, operational, or policy reasons.
  4. Moderation decisions may be manual, automated, or assisted by service providers. We do not guarantee that all objectionable content will be detected before it is seen by Users.

Article 4 — Social safety and prohibited content

  1. Do not post illegal, abusive, harassing, threatening, hateful, sexually exploitative, self-harm, spam, fraud, malware, private personal information, counterfeit, weapon, drug, or otherwise unsafe content.
  2. Do not impersonate others, misrepresent affiliation with AkibaBit, abuse report/block tools, manipulate engagement, or use AkibaBit for scams, reshipping fraud, chargeback abuse, or unlawful trade.
  3. We may keep moderation, report, block, and safety records for security, dispute handling, legal compliance, and abuse prevention.

Article 5 — Contact for safety issues

  1. For content, safety, privacy, or account concerns, use in-app report/block tools where available or contact support@akibabit.com.
  2. Support or moderation responses may be delayed due to time zones, investigation requirements, Japanese holidays, technical issues, or case complexity.

Privacy Policy

Article 1 — Controller / operator

  • Company: AKIBABIT合同会社 (AkibaBit GK), Japan.

Article 2 — Categories of information we collect

  1. Account & contact: name/handle, email, phone (if provided), Sign in with Apple related identifiers, communication preferences, and account status.
  2. AkibaBit profile & social data: display name, handle, profile image/avatar, bio/profile fields, posts, comments, replies, uploaded photos/videos, links, likes, follows, favorites, blocked users, reports, moderation status, and related timestamps or metadata.
  3. AkibaBit ID, event, and status data: public AkibaBit ID, public card URL/QR payload, AkibaBit profile verification status, profile display data used on the ID card, event check-in or attendance status where applicable, support verification status, order status labels, delivery status labels, received/returned/refused/failed-delivery status, related timestamps, local secure storage status where applicable, and operational notes needed for support, fraud prevention, and dispute handling.
  4. Order & shipping: recipient name, address, postal code, country/region, shipment notes, customs-related fields, delivery status, and tracking information where needed.
  5. Transaction records: purchase history, timestamps, order IDs, refunds/chargebacks, fraud signals, payment status, App Store subscription/IAP status where applicable, and the optional Concierge refund-information consent preference (including its version/update time) plus refund-review processing status where needed.
  6. Device/app usage: device identifiers, app version, crash/diagnostic logs, push notification token where enabled, security/reliability logs, and permission-related signals where needed.
  7. Product research & account-lifecycle analytics: the onboarding answer you choose about what brings you to AkibaBit, an age-group category derived from your private birthday, account registration and deletion event timestamps, an approximate network country code at first tracked registration/sign-in, and aggregate counts or trends derived from those records. The product-insights dashboard uses age groups rather than displaying exact birthdays. We do not retain a full IP address solely for this product-analytics feature. A successful account-deletion analytics event is retained without the deleted account’s customer token, Apple identifier, country, onboarding answer, or age group.
  8. AkibaBit Concierge activity: Concierge membership entitlement/access status, Concierge/live session identifiers, live playback confirmation, stream connection/session metadata, playback start/heartbeat/end events, verified viewing duration, AkibaBit Concierge comments, star reactions, moderation/review status, and related timestamps or operational records needed to provide and protect Akihabara Live and Akihabara Direct.
  9. Support and safety communications: messages you send to us, our responses, report/block/moderation records, investigation notes, and evidence you submit for support or claims.

Article 2A — Sources and methods of collection

  1. Depending on the feature used, information may be collected: (a) directly from you when you create or maintain an account, answer an onboarding research question, submit User Content, place an order, configure a feature, or contact support; (b) automatically from your device, app session, or use of the Service where necessary for authentication, security, diagnostics, notifications, status functions, moderation, reliability, or account-lifecycle analytics, including an approximate country code supplied by our network infrastructure at first tracked registration/sign-in; (c) from transaction, platform, logistics, or other service providers, including Apple, Stripe, and carriers, to the extent necessary to verify purchases or subscriptions, process payments, complete delivery, provide support, or protect the Service; and (d) as records generated by the Company in the ordinary course of operating the Service, including fulfillment records, AkibaBit Concierge live-playback/usage records, moderation decisions, security or fraud-prevention records, support case notes, and non-identifying aggregate analytics events.
  2. We seek to limit collection to information reasonably necessary for the purposes stated in this Privacy Policy and for compliance with applicable law.

Article 3 — Purposes of use (利用目的)

  1. Provide the Service, including AkibaBit profiles/social features, AkibaBit Concierge live streaming and Direct collections, member discussions/reactions, AkibaBit ID verification/card display, member-card features, in-person AkibaBit events or pop-ups where applicable, ordering, fulfillment, shipping, delivery/received status, approved exception handling, and customer support.
  2. Operate report/block/moderation tools, review unsafe content, investigate abuse, enforce Terms, and protect Users and the Service.
  3. Fraud prevention, impersonation prevention, chargeback mitigation, payment integrity, false-claim review, support-case verification, delivery/status review, security monitoring, and abuse detection.
  4. Accounting, tax, audit, and compliance obligations (including export/shipping documentation where applicable).
  5. Improve reliability and safety of the Service (bug fixes, performance, incident response, media handling, media transformation/transcoding, streaming, and operational testing).
  6. Verify Concierge membership entitlement and delivered AkibaBit Concierge usage, establish and secure live-viewing sessions, enforce capacity and access controls, measure playback reliability and verified viewing duration, support subscription/refund administration where applicable, and investigate abuse or technical incidents.
  7. If you have enabled the optional refund-information consent and Apple sends a qualifying refund-review/consumption request, determine at a high level whether AkibaBit Concierge was delivered and send Apple the limited consent/delivery response required for that request. AkibaBit does not use that response to send Apple your comments, private messages, video contents, or a list of what you watched.
  8. Product research and service development, including aggregated analysis of onboarding interests, age groups, registrations, account deletions, approximate registration countries, and trends over time to help us understand how AkibaBit is used and which features or services to improve or develop.
  9. Communications related to orders, accounts, AkibaBit ID, policy updates, safety issues, and support.

Article 4 — Payment processing

  1. Physical-goods payments, where available, are processed through the AkibaBit app or an AkibaBit-designated Stripe order/checkout flow, including checkout links launched from AkibaBit.com, and supported wallet providers. We do not store full card numbers.
  2. Digital features, digital subscriptions, or digital services consumed inside the iOS app, where offered, are processed by Apple / App Store purchase systems where required.
  3. Stripe may process data as an independent controller/processor under its own terms.

Article 5 — Sharing / third‑party provision

  1. Service providers: we may share limited data with vendors that help operate the Service—including payment processing (e.g., Stripe, including Apple Pay via Stripe), Apple/App Store services where applicable, infrastructure/edge hosting and real-time media transport/stream-session establishment (e.g., Cloudflare), media/storage delivery, security/anti-abuse services, moderation/support tooling, and analytics needed to operate or improve the Service. Uploaded media may be stored, transformed or transcoded, and delivered through Cloudflare infrastructure, including adaptive video streaming where enabled. For safety, submitted text and images may be processed by Cloudflare Workers AI as part of automated moderation. Cloudflare infrastructure may also provide an approximate request-country code used for registration analytics; AkibaBit stores the resulting country code for this purpose rather than retaining a full IP address solely for the product-analytics feature. We select and use service providers subject to privacy, security, and contractual safeguards appropriate to the nature of the processing and, where applicable, require them to process information only for authorized service purposes and in accordance with applicable law and their contractual obligations. We do not use personal-data selling as a business model and we do not run third-party advertising tracking inside the Service unless explicitly disclosed in this policy and in the app’s privacy disclosures.
  2. Apple refund review: only when the optional in-app refund-information consent is enabled and Apple requests subscription-consumption information for a refund review, AkibaBit may send Apple the limited consent/delivery response described above. If consent is off, AkibaBit withholds that optional consumption response to Apple.
  3. Carriers & logistics: shipping carriers and partners for delivery and claims handling.
  4. Authorities: disclosure when required by law, court order, or lawful request.
  5. No selling of personal data: we do not sell personal data as a business model.

Article 6 — Cross‑border processing

  1. Data may be processed in Japan and in countries where our providers operate. International transfer safeguards may vary by provider and region.

Article 7 — Retention

  1. We retain data only as long as necessary for the purposes above, and for legal/accounting/export documentation requirements, subscription and refund administration, AkibaBit Concierge usage verification, fraud prevention, moderation/safety records, dispute handling, and system integrity. AkibaBit Concierge session, viewing-duration, comment, reaction, and moderation records may therefore be retained for the period reasonably needed for those purposes. When an account is successfully deleted, the account-linked analytics record is removed; a separate non-identifying deletion event may be retained with its timestamp/source so aggregate deletion and growth trends can still be measured without retaining the deleted user’s identity in that event.

Article 8 — Security measures

  1. We implement organizational and technical safeguards appropriate for a small export company and software service (access controls, logging, least privilege, and vendor security practices).
  2. No system is perfectly secure; you accept residual risk to the extent permitted by law.

Article 9 — Your rights

  1. You may request access, correction, deletion, or restriction where applicable. Some data must be retained for legal or accounting reasons.
  2. Withdrawal of consent: where processing is based on your consent, you may withdraw that consent at any time through the applicable in-app setting, through iOS Settings for system-level permissions, or by contacting support where no direct setting is available. This includes the optional Concierge refund-information sharing toggle, which is off by default and may be turned off again for future Apple refund-review requests. Withdrawal does not affect the lawfulness of processing carried out before withdrawal and may limit a feature where the relevant information or permission is necessary to provide that feature.
  3. Deletion requests: You can submit an account deletion request inside the AkibaBit app using the in-app “Delete Account” feature; contacting customer support is not required merely to initiate the request. A request may be temporarily blocked while an order, shipment, payment, dispute, chargeback, support ticket, or legacy TCGSUB renewal/billing operation, if applicable remains active or unresolved. These temporary blockers are intended to prevent account deletion from materially interfering with the completion, delivery, billing, refund, investigation, support, or resolution of an active transaction, paid service, shipment, dispute, or other outstanding operational obligation. When no blocker remains, deletion may complete automatically or after the user confirms the request again, depending on the status shown in the app. Subject to the retained-record exceptions below, deletion removes account access, associated profile information, and ordinary social User Content maintained for the account, including posts, comments, replies, profile content, and uploaded media. We may retain the minimum order, payment, shipping, tax/accounting, subscription, report/block, moderation, security, fraud-prevention, chargeback, dispute, and support records required for law or legitimate operational protection, and delete or anonymize other data where reasonably feasible.

Article 10 — Children, minors, and age-related privacy

  1. The Service is not intended for children under 13. AkibaBit does not knowingly seek to collect personal information from children under 13.
  2. If you are under 13, do not create an account, use AkibaBit, use AkibaBit ID, submit User Content, make purchases, contact support with personal information, or otherwise provide personal information to AkibaBit.
  3. If you are 13 or older but under the age of legal majority in your country or region, you may use the Service only with permission and supervision from a parent or legal guardian.
  4. Parents or legal guardians may contact AkibaBit if they believe a child under 13, or a minor without required permission, has provided personal information. AkibaBit may restrict the account, remove content, disable AkibaBit ID, cancel pending orders, or delete/anonymize data where appropriate, while retaining records where necessary for legal, safety, fraud-prevention, chargeback, accounting, customs, shipping, moderation, or dispute-handling reasons.
  5. AkibaBit may request age confirmation or parent/legal guardian confirmation where needed for safety, compliance, fraud prevention, order handling, support, or platform integrity.

Public Posts, Share Pages & Search-Engine Indexing

Public visibility and user control

  1. When a profile is public, approved public image posts may receive public AkibaBit share pages and may be included in AkibaBit sitemaps. Search engines may crawl, index, cache, preview, or display those pages and approved images outside the AkibaBit app.
  2. Search indexing is enabled by default for eligible public image content. Users can disable “Allow my public image posts to appear in search engines” in profile privacy settings. Private profiles are excluded regardless of that setting. AkibaBit does not currently submit uploaded video streams or YouTube media as video-indexing feeds; however, a public post that also contains an eligible public image may still have an indexable share page for that image. Deleted posts, rejected/reported posts, and private content are excluded from AkibaBit’s indexing feeds.
  3. Changing a profile to private, disabling indexing, or deleting a post removes or restricts the AkibaBit source page according to the feature’s current behaviour, but third-party search engines, caches, screenshots, archives, or previously shared copies may take time to update and are not fully controlled by AkibaBit.
  4. Users should not post an image publicly if they do not have the necessary rights or if it contains private, identifying, unsafe, infringing, or prohibited material.

Account Deletion, Temporary Blockers & Retained Records

Deletion workflow

  1. An authenticated user can start account deletion in the AkibaBit app. A fresh security confirmation may be required to protect the account from unauthorized deletion.
  2. Deletion can be temporarily blocked by an active or unresolved order, shipment, payment, dispute, chargeback, support ticket, or legacy TCGSUB renewal/billing operation, if applicable. These blockers are used only to preserve the account record while reasonably necessary to complete, deliver, bill, refund, investigate, support, or resolve an outstanding transaction, paid service, shipment, dispute, or other operational obligation. A legacy TCGSUB subscription with renewal already scheduled to end does not by itself block deletion once related orders and billing issues are resolved. The app or support channel will identify the blocking category without exposing sensitive internal data.
  3. When all blockers are resolved, the request may complete automatically or after the user confirms again, according to the status shown in the app. Users should cancel future recurring billing for any legacy TCGSUB subscription through the authenticated Stripe portal and manage App Store subscriptions through Apple; deleting the AkibaBit account alone does not guarantee cancellation of an externally managed subscription.
  4. Subject to the retained-record exceptions in this section, deletion removes access credentials, associated profile information, and ordinary social User Content maintained for the account, including posts, comments, replies, profile content, and uploaded media. AkibaBit may retain the minimum transaction, invoice, payment, shipment, customs, tax/accounting, subscription, fraud, security, moderation, block/report, chargeback, dispute, legal, and support records required for legitimate protection or law. Retained records are restricted from ordinary profile use and deleted or anonymized when the retention purpose ends where reasonably feasible.

Refunds & Returns

Article 1 — Final sale

  1. All sales are final. To the maximum extent permitted by law, all orders are final once placed and confirmed.
  2. No cancellations / no “change of mind”. We do not accept cancellations, “change of mind” returns, exchanges, or post‑confirmation modifications (including address changes), except where mandatory law requires otherwise.
  3. No voluntary return window. AkibaBit does not offer a voluntary return window for any products (including trading card booster packs). By purchasing, you accept this final‑sale policy.

Article 2 — Only exception: wrong item shipped by us

  1. The only return/refund scenario we accept under our store policy is where AKIBABIT合同会社 shipped an item that is materially different from the item on your order confirmation (wrong item / wrong variant).
  2. If we determine a wrong‑item shipment occurred, our remedy may be (at our discretion): (i) ship the correct item (if available), or (ii) provide compensation (refund to the original payment method and/or account credits), subject to Article 7 and applicable law.

Article 3 — Request deadlines and required proof

  1. 48‑hour notice for wrong‑item claims. You must contact us at support@akibabit.com within 48 hours of delivery and include your order ID.
  2. Evidence required. Provide: (i) clear photos of the shipping label and outer box; (ii) clear photos of the item received; and (iii) where possible, a continuous unboxing video from unopened package to item reveal.
  3. One‑week maximum consideration window. Any request to be considered (including wrong‑item claims) must be submitted in writing within 7 days of the delivery date; late requests are rejected.
  4. Claims without adequate evidence may be rejected.

Article 4 — Approval required; no public return address

  1. Approval first. Returns are never accepted by default. A return may proceed only if (and only if) we confirm a wrong‑item shipment and send written return approval and instructions.
  2. No public return address. We do not maintain a public return shipping address. A return address is provided only after written approval.
  3. Any package sent without approval may be refused or returned to sender where possible.

Article 5 — Return shipping, risk, and condition

  1. Customer pays return shipping. The customer is responsible for all return shipping charges. We do not provide return labels or pay return postage, except where mandatory law requires otherwise.
  2. Tracked + insured shipping required. Any approved return must be shipped with reliable tracking and adequate insurance. The customer bears all risks, loss, and damages associated with the return shipment (including damage occurring during return transit).
  3. Original condition required. Any approved return must be in original condition and include original packaging and be complete with all accessories/inserts/parts included in the original shipment. Missing items may void the claim.
  4. Outbound fees not refunded. We do not refund outbound shipping, customs duties, import VAT, or carrier/handling fees, except where mandatory law requires otherwise.

Article 6 — Unauthorized, undeliverable, and unclaimed packages

  1. Any unauthorized return, wrong return address shipment, undeliverable or unclaimed package, refused delivery, or “return to sender” not caused by our error is not eligible for a full refund.
  2. If you request re‑shipment, additional shipping and handling charges will apply. We may treat unclaimed returns as abandoned after a reasonable holding period.
  3. If a package is misdirected due to an incorrect address provided by the customer, we cannot be held responsible.

Article 7 — Refund methods and processing

  1. Credits are the default. Order compensations (where approved) are generally offered as account credits to be used for future AkibaBit purchases.
  2. Refunds are case‑by‑case. In special cases, or where required by law, we may issue a refund to the original payment method; we reserve the right to decide case‑by‑case.
  3. Approved returns may be inspected upon arrival before any compensation is finalized.

Article 8 — Cancellation before shipment

  1. We do not accept customer cancellation requests.
  2. If we exceptionally approve a cancellation before shipment, compensation is typically provided as account credits and may incur a 10% restocking/cancellation fee deducted from the compensation amount, unless the cancellation is solely our fault.
  3. We may cancel and refund any order before shipment at our sole discretion (e.g., export restrictions, payment failure, address issues, inventory issues, suspected fraud, or operational constraints).

Article 9 — Packaging, factory variances, and “collector” expectations

  1. Minor packaging marks. A minor outer packaging defect that does not affect contents (small crease, scratch, indentation) is not considered damage/defect for refund claims.
  2. Factory/original defects. Original/factory defects (e.g., print lines, centering issues, minor corner wear from manufacturing/pack‑out) are not eligible for return under our store policy. Requirements on collection condition are personal preference—request additional photos before purchase if needed.
  3. If you are a collector seeking impeccable packaging, you may leave a comment at checkout; we may endeavor to select a cleaner box/packaging, but we do not guarantee packaging perfection.

Article 10 — Sealed and tamper‑evident goods (including booster packs)

  1. For sealed goods (including booster packs) and tamper‑evident items, opening, seal breakage, resealing, swapping, or signs of tampering eliminate resale value and create authenticity risk.
  2. To the maximum extent permitted by law, this may result in a reduction of any refund up to 100% (i.e., no refund) where a remedy is otherwise required under applicable law.

Article 11 — Support response timing

  1. We respond to customer messages. Due to time zones and Japanese holidays, responses may be delayed; however, we endeavor to reply within a reasonable time.

Article 12 — Legal compliance and abuse

  1. Non‑waivable rights. Nothing in this section limits rights that cannot be waived under applicable law. We do not provide voluntary remedies beyond the store policy described above.
  2. Fraud/abuse. We may refuse claims and suspend accounts for attempted abuse (including chargeback abuse, false “wrong item” claims, or evidence of tampering). We may document and share relevant information with payment providers and authorities as permitted by law.
  3. Mail‑order return notice (Japan). For mail‑order sales, Japan’s Act on Specified Commercial Transactions requires that return conditions be clearly stated. The return rules shown in this Refunds & Returns section constitute our “return special agreement” (返品特約). Mail‑order sales are not subject to the cooling‑off system. Nothing here limits any non‑waivable rights you may have under applicable law.

International Sales, Returns, EU/EEA/UK Notice, and Regional Restrictions

Article 1 — No voluntary international returns

  1. AKIBABIT合同会社 is operated from Japan and sells selected physical goods internationally as Japan-based export sales.
  2. AkibaBit does not offer voluntary returns, exchanges, or change-of-mind cancellations for international physical goods. All sales are final to the maximum extent permitted by law.
  3. This no-voluntary-return policy is especially important because many AkibaBit goods may be sealed, limited, collectible, trading-card-related, authenticity-sensitive, export-only, or difficult to resell once shipped internationally.

Article 2 — Sealed, collectible, trading card, and authenticity-sensitive goods

  1. For sealed, tamper-evident, trading card, booster pack, blind, collectible, limited, or authenticity-sensitive goods, the customer understands that opening, unsealing, using, damaging, swapping, altering, resealing, removing parts, or otherwise tampering with the item may destroy resale value and authenticity.
  2. Opened, unsealed, used, damaged, swapped, incomplete, altered, resealed, or tampered-with items are not accepted for voluntary return, exchange, or change-of-mind cancellation.
  3. If a mandatory local consumer law creates a non-waivable right despite this policy, AkibaBit will review the claim case by case. AkibaBit may require clear evidence, including order details, photos, videos, delivery packaging, item packaging, seal condition, and proof that the item is the original item supplied by AkibaBit.
  4. AkibaBit may reject any claim that cannot be verified or that appears abusive, fraudulent, caused after delivery, caused by customer handling, caused by opening or unsealing, caused by storage conditions, caused by customs inspection, caused by carrier handling after delivery, or connected to swapping, tampering, resealing, missing parts, or unverifiable item condition, except where mandatory applicable law clearly requires otherwise.

Article 3 — Change-of-mind withdrawal where mandatory law applies

  1. AkibaBit does not voluntarily provide change-of-mind returns.
  2. If mandatory consumer law in the EU, EEA, UK, or another region creates a non-waivable change-of-mind withdrawal right despite AkibaBit being operated from Japan, the customer must contact AkibaBit in writing before returning anything.
  3. For any mandatory change-of-mind withdrawal or return, the customer is responsible for return shipping costs to Japan to the maximum extent permitted by law. Returned items must be sent with reliable tracking, adequate insurance, original packaging, and in the same condition received.
  4. AkibaBit does not accept cash-on-delivery returns, unpaid return shipments, unapproved returns, or returns sent without tracking.
  5. For sealed, collectible, trading card, booster pack, blind, limited, tamper-evident, or authenticity-sensitive goods, any opening, unsealing, use, damage, missing parts, swapping, tampering, resealing, or handling beyond what is necessary to inspect the item may reduce any refund amount, including up to 100%, where permitted by applicable law.

Article 4 — Incorrect, defective, or non-conforming goods

  1. For claims involving incorrect, defective, or non-conforming goods, the customer must contact AkibaBit before returning anything and must provide clear evidence, including order details, photos, video where appropriate, packaging, item condition, seal condition, delivery condition, and a clear explanation of the issue.
  2. AkibaBit may require inspection before approving any remedy. AkibaBit may refuse any claim that cannot be verified or that appears caused after delivery, caused by customer handling, caused by opening or unsealing, caused by storage conditions, caused by customs inspection, caused by carrier handling after delivery, or connected to swapping, tampering, resealing, missing parts, or unverifiable item condition, except where mandatory applicable law clearly requires otherwise.
  3. Nothing in these Terms gives the customer a voluntary return, exchange, or refund right beyond what AkibaBit expressly provides or what mandatory applicable law requires.

Article 5 — Customs, import VAT, duties, and carrier fees

  1. The customer is responsible for all destination-country customs duties, import VAT, local taxes, carrier clearance fees, brokerage fees, storage fees, redelivery fees, customs inspection costs, and other import-related charges.
  2. AkibaBit does not refund customs duties, import VAT, carrier clearance fees, local taxes, brokerage fees, storage fees, redelivery fees, or other destination-country charges unless mandatory applicable law clearly requires otherwise.
  3. Unless explicitly stated at checkout, AkibaBit does not collect EU import VAT through IOSS. Customers in the EU, EEA, UK, or other regions may be required to pay import VAT, customs duties, carrier clearance fees, brokerage fees, or local delivery charges directly to customs authorities or carriers before or after delivery.
  4. Refusal to pay customs duties, import VAT, carrier fees, or other destination-country charges does not create a right to cancel, return, or refund an order.

Article 6 — Regional restrictions and EU/EEA/UK physical sales

  1. AkibaBit may restrict, suspend, refuse, cancel, or manually review physical goods sales to certain countries or regions, including the EU, EEA, and UK, where local consumer, tax, customs, return, platform, shipping, fraud, chargeback, or operational rules create burdens that are not suitable for AkibaBit’s Japan-based export model.
  2. EU, EEA, and UK users may still access free social, discovery, account, and AkibaBit features where available, but AkibaBit may limit or disable physical goods checkout for those regions at any time.

Article 7 — EU/EEA/UK platform and moderation notice

  1. Users may report illegal, unsafe, abusive, infringing, or policy-violating content through in-app reporting tools where available or by contacting AkibaBit support.
  2. AkibaBit may remove, restrict, preserve, restore, or take no action on reported content depending on the facts, evidence, applicable law, safety risk, platform integrity, and these Terms.
  3. If your content, account, visibility, or access is restricted because of a moderation decision, you may contact AkibaBit support and request a review. AkibaBit may require sufficient information to identify the content, account, decision, and reason for appeal. Appeals are reviewed in a reasonable manner, but AkibaBit does not guarantee restoration of content or account access.

Article 8 — EU/EEA/UK privacy notice

  1. For EU, EEA, and UK users, AKIBABIT合同会社 is the controller for personal data processed for AkibaBit account, AkibaBit, AkibaBit ID, event check-in or attendance status where applicable, order, delivery/received/return-status labels, shipping, support, safety, moderation, fraud-prevention, chargeback-defense, and legal-compliance purposes.
  2. Depending on the feature, our legal bases may include contract performance, legal obligation, legitimate interests, consent, and protection of users, the Service, and the Company. Legitimate interests may include fraud prevention, chargeback defense, abuse detection, service security, moderation, customer support, business recordkeeping, platform safety, and legal defense.
  3. EU, EEA, and UK users may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable. Some records may be retained where necessary for legal, accounting, tax, customs, shipping, fraud-prevention, chargeback, moderation, safety, dispute-handling, or legal-defense reasons.
  4. Data may be processed in Japan and in countries where our service providers operate. International transfers may rely on provider safeguards, contractual protections, adequacy decisions, or other mechanisms available under applicable law.
  5. EU, EEA, and UK users may contact AkibaBit support with privacy requests and may also have the right to complain to a local data protection authority.

AkibaBit ID — Companion Card, Events, Order Status, and Support Verification

AkibaBit ID is a companion member-card and operational verification feature connected to eligible AkibaBit identity and AkibaBit activity.

Article 1 — What AkibaBit ID is

  1. AkibaBit ID is a companion identity/member-card feature connected to an eligible AkibaBit identity. It may display a public AkibaBit ID, public card URL, QR code, profile display data, and status information related to the user’s AkibaBit account or eligible AkibaBit activity.
  2. AkibaBit ID is not a government ID, legal identity document, payment card, checkout method, bank account, age-verification document, passport, residence card, or official public identification document.
  3. AkibaBit ID status labels are operational records only. They do not create a right to purchase, return, refund, exchange, attend an event, receive special treatment, or access any feature unless AkibaBit expressly approves it.

Article 2 — Permitted AkibaBit uses

  1. Displaying a user’s AkibaBit member/card identity.
  2. Verifying an eligible AkibaBit identity during AkibaBit support interactions.
  3. Checking in or identifying a user at AkibaBit-operated or AkibaBit-approved in-person events, pop-ups, pickup moments, community activities, or special access experiences.
  4. Confirming order-related status where available, including processing, shipped, delivered, received, failed delivery, refused delivery, returned-to-sender, support review, approved exception handling, or other operational status labels.
  5. Helping AkibaBit prevent fraud, impersonation, abuse, chargeback misuse, false claims, reshipping abuse, and unauthorized access.
  6. Helping AkibaBit connect support cases, delivery records, order records, AkibaBit identity, AkibaBit ID records, and customer communications.

Article 3 — Changes, safety, and misuse

  1. AkibaBit may update, hide, revoke, suspend, reset, or change AkibaBit ID display, QR code behavior, public card URLs, event access, status labels, or verification availability at any time for safety, fraud-prevention, privacy, legal, support, or operational reasons.
  2. Users must not post, sell, transfer, copy, misuse, publicly expose, or share AkibaBit ID cards or QR codes in a way that creates impersonation, fraud, privacy, or safety risk.
  3. AkibaBit may restrict or suspend AkibaBit ID access if misuse, impersonation, fraud, unsafe sharing, or other abuse is suspected.

iOS App Terms (AkibaBit App / AkibaBit ID / App Store)

Social discovery, identity/member-card features, and physical goods shipped overseas from Japan where available.

Article 1 — Licensed application

  1. License grant: we grant you a limited, non‑exclusive, non‑transferable, revocable license to download and use the iOS app on Apple‑branded devices you own or control, for personal, lawful use, subject to these Terms.
  2. Restrictions: you may not copy, modify, distribute, sell, lease, sub‑license, reverse engineer, decompile, or attempt to extract source code, except where mandatory law permits.
  3. Security: we may restrict access on jailbroken/rooted devices or where we reasonably suspect abuse, automation, fraud, or security risk.

Article 2 — Relationship with Apple

  1. Apple is not the seller of goods: the export sale (goods, shipping, support) is provided by AKIBABIT合同会社. Apple is not a party to the sales contract for goods.
  2. App Store rules: you must comply with Apple’s App Store terms, device requirements, and applicable Apple policies. If Apple removes the app, access may become unavailable.
  3. Payments: Apple Pay is a payment method for physical goods where available. Payment processing is handled by Stripe and/or payment providers. Apple does not provide customer support for physical goods orders.
  4. Digital features/subscriptions. If AkibaBit offers digital content, digital features, subscriptions, or digital services consumed inside the iOS app, purchases will be processed using the applicable App Store purchase method where required. Details, pricing, and benefits are disclosed in-app where offered.

App Store listing requirements

  • Privacy Policy link: the Privacy Policy URL must be set in App Store Connect metadata and also be accessible inside the app (e.g., Settings/Account → Legal).
  • Terms/EULA consistency: if the app metadata references Terms or an EULA, the link must work and match the current app behavior and business model.
  • Accuracy matters: Apple may compare what the app does (data, payments, messaging, notifications) against what these documents say.

Article 3 — What the iOS apps do

  1. AkibaBit Social: create a profile, browse Social posts, use Search Topics, publish posts/comments/replies/media where available, and use report/block tools.
  2. Concierge features: when available with an eligible Concierge membership, view scheduled Akihabara Live broadcasts, participate in moderated live discussions/reactions, browse Akihabara Direct photo collections and contextual location/date information, and participate in member-only Direct discussions/reactions.
  3. Browse: view modules and listings related to Japan-sourced goods. Current launch physical goods are new/unused unless clearly marked otherwise.
  4. Order & pay: where available, submit orders for physical goods shipped overseas from Japan and pay via supported methods (e.g., Apple Pay via Stripe). Physical purchases are currently not available for shipping within Japan through the app.
  5. Digital features/subscriptions: where offered, digital features consumed inside the iOS app are processed through Apple In-App Purchase / App Store subscription methods where required.
  6. Status: view order status and shipping/tracking information where available.
  7. AkibaBit ID: use a companion identity/member-card app or feature to display a public AkibaBit ID, public card URL, QR code, profile display data, and eligible operational status labels connected to AkibaBit identity or AkibaBit activity. AkibaBit ID is not a government ID, age-verification document, payment card, financial account, or shopping checkout. See the dedicated AkibaBit ID section above for event, status, delivery, support, and fraud-prevention uses.
  8. Support: contact us using in-app messaging where available or email at support@akibabit.com for operational, safety, privacy, order, or account support.

Article 4 — App permissions & data

  1. Notifications: if you enable push notifications, we may send service, account, safety, social, ID, and order-related messages (e.g., status updates). You can manage this in iOS Settings.
  2. Camera / microphone / photo library: if you choose to create or upload photos, videos, profile images, or related media, the app may request access to the camera, microphone, photo library, media picker, or local files only for those features.
  3. AkibaBit ID storage: AkibaBit ID may use secure local storage such as Keychain to keep identity data on your device. The public QR/card is designed for public display and should not expose your private customer token or Apple identifier.
  4. Data minimization: we collect only what is needed to operate AkibaBit Social, Search Topics, AkibaBit Concierge, ID, orders, shipping, fraud prevention, safety/moderation, and support. See the Privacy Policy for details.
  5. Logs: we may keep basic logs for security, reliability, moderation, abuse prevention, and dispute resolution.

Article 5 — Export realities

  1. Duties & taxes: customs duties, VAT/GST, import taxes, local delivery fees, import restrictions, and clearance fees are generally the customer’s responsibility unless explicitly stated otherwise or mandatory law requires otherwise.
  2. Destination restrictions: you must ensure your destination allows import of the item. We may refuse or cancel orders where legal/operational risks exist.
  3. Returns: export returns are limited. See Refunds & Returns.

Article 6 — Governing law

  1. These iOS App Terms form part of our Service Terms. The Service is operated from Japan and governed by Japanese law. Disputes are handled under the jurisdiction specified in the Terms tab.

Service, Shipping & Support

Article 1 — Service scope

  1. The Service may include modules and features such as AkibaBit Social, Search Topics, Collector Shop, Concierge, TCGSUB, AkibaBit ID, status, support, and other features, and may change over time. We may add, remove, or modify modules for safety and operations.
  2. We may impose order limits, authentication steps, eligibility checks, AkibaBit profile requirements, or verification steps to prevent abuse and protect the Service.

Article 2 — Shipping operations

  1. We ship physical goods from Japan to supported overseas destinations using carriers appropriate for the destination. Shipping within Japan is not currently available through the app for physical purchases.
  2. Address accuracy. You are responsible for entering a complete and correct shipping address and recipient name at checkout. We have no control over addresses entered on payment pages. If a package is misdirected, returned, or delayed due to incorrect or incomplete address details, we are not responsible for resulting losses and additional shipping/handling charges may apply.
  3. No P.O. boxes / roman alphabet. Do not use post office boxes unless explicitly supported by the carrier. For international shipments, the recipient’s full name should be written in the Roman alphabet (rōmaji). If delivering to a household under a different name, include “Mr./Ms. [Name]” as appropriate.
  4. Signature delivery. Our packages may be delivered against a signature or may require identity checks depending on destination risk. Ensure someone can receive the delivery.
  5. Returned / unclaimed shipments. If a shipment is returned to us as undeliverable or unclaimed (including refused delivery), we may cancel the order and issue compensation at our discretion after deducting carrier and handling costs, or we may offer re‑shipment if you pay new shipping/handling fees.

Article 3 — Prohibited destinations / items

  1. We may refuse shipments to destinations with extreme fraud risk, sanctions risk, or operational constraints.
  2. We may refuse to ship items that are prohibited/restricted by the destination country (including customs restrictions).
  3. Japan‑only compatibility items. Certain products intended for use on Japanese systems or arcade terminals are sold for use in Japan. We are not responsible if such items do not fit, function, or connect properly outside Japan (example: some arcade‑terminal items).

Article 4 — Support and communications

  1. Support is provided via in-app messaging where available or by email. Buyers, non-buyers, and users with order, safety, privacy, account, or policy concerns may contact support@akibabit.com. Due to time zones, Japanese holidays, investigations, and technical constraints, responses may be delayed; however, we endeavor to respond within a reasonable time.
  2. We may request photos, documents, or confirmations to resolve disputes.
  3. Customer and operational support: support@akibabit.com. Company, intellectual-property, formal legal, and official-agency contact: corporate@akibabit.com.

Article 5 — Japanese compliance

  1. We seek compliance with relevant Japanese frameworks including (as applicable) the Civil Code, APPI, Secondhand Goods Business Act, and consumer representation rules. This section is informational and does not create additional obligations beyond mandatory law.
  2. Legal disclosures. Information required under Japan’s Act on Specified Commercial Transactions and second‑hand dealer disclosures are provided on our dedicated legal pages (see Specified Commercial Transactions and Second‑hand Dealer Notice).

AkibaBit 利用規約・プライバシーポリシー(日本語版)

施行日:2026年10月6日(日本標準時)

1 — 運営者、適用範囲、年齢

  1. 本サービスは、AKIBABIT合同会社が運営するAkibaBit.com、AkibaBit iOSアプリ、ソーシャル機能、トピック検索、AkibaBit Concierge、AkibaBit ID、注文、決済、サポートおよび関連機能に適用されます。
  2. 13歳未満の方は、アカウント作成、ソーシャル機能、AkibaBit ID、投稿、購入その他本サービスを利用できません。13歳以上で居住地の成年年齢未満の方は、保護者の許可および監督の下でのみ利用できます。

2 — AkibaBitソーシャル機能・公開投稿・検索エンジン

  1. ユーザーは、プロフィール、投稿、コメント、返信、写真、動画、リンク等を投稿できる場合があります。投稿者は必要な権利を有し、違法、危険、権利侵害、嫌がらせ、なりすまし、個人情報侵害その他禁止される内容を投稿してはなりません。
  2. ユーザーコンテンツを投稿することにより、ユーザーは、法令上別段の定めがある場合を除き、本サービスの運営、安全確保、改善および提供に必要な範囲で、当該コンテンツをホスト、保存、処理、表示、複製、サイズ変更、形式変換、トランスコード、適応変換、ストリーミング配信、送信およびモデレーションするための非独占的・全世界的・ロイヤリティフリーの利用許諾をAKIBABIT合同会社に付与します。
  3. 公開プロフィールの承認済み画像投稿には、公開共有ページが作成され、AkibaBitのサイトマップを通じてGoogle等の検索エンジンにクロール、インデックス、キャッシュまたは表示される場合があります。
  4. 対象となる公開画像コンテンツの検索インデックス許可は初期状態で有効です。プロフィールのプライバシー設定から無効にできます。非公開プロフィールは対象外です。AkibaBitは現在、アップロードされた動画ストリームやYouTubeメディア自体を動画インデックス用フィードとして送信しません。ただし、公開投稿に対象となる公開画像も含まれる場合、その画像の共有ページがインデックス対象となることがあります。削除済み、却下・報告済み、または非公開のコンテンツはAkibaBitのインデックス用フィードから除外されます。設定変更または削除後も、第三者検索エンジンやキャッシュの更新には時間を要する場合があります。

3 — AkibaBit コンシェルジュ

  1. アプリ内コンシェルジュは、サブスクリプション、物理商品、デジタル機能、イベント、コラボレーション等を案内する入口です。各項目の価格、対象国、定員、決済、更新、発送、キャンセル、返金および個別条件は購入前の画面に表示され、個別条件が本規約を補足します。
  2. ウェブサイトの「公式チャンネル」はAkibaBitの公式チャンネルおよび更新情報を案内する区画で、コンシェルジュとは別のものです。アプリ内コンシェルジュの全サービスがウェブサイトで利用できることを意味しません。

3A — AkibaBit Concierge(Akihabara Live / Direct)

  1. AkibaBit Conciergeは、サインイン済みで有効なAkibaBit Concierge権利が確認されたユーザー向けのデジタル機能です。現在、Akihabara Liveの予定されたリアルタイム配信、ライブ中の会員向けディスカッションおよびスター反応、Akihabara Directの写真コレクション、訪問日・場所情報、会員限定Directディスカッション等を含む場合があります。権利が失効、返金、取消、検証不能となった場合、または安全・プライバシー・性能・法令・運用上の理由がある場合、利用できなくなることがあります。
  2. Akihabara Liveはリアルタイムの街歩きまたは配信です。予定日時は利用可能な場合JSTで表示されます。配信は、プライバシー、安全、店舗・施設ルール、通信、機器、公道・現地状況、地域要件その他の運用上の理由により、遅延、停止、画質低下、経路・視点変更、定員到達または予告なく終了する場合があります。特定の人物、店舗、経路、商品、場面またはイベントの映像を保証しません。
  3. アプリで「Live only · No replay」と表示される配信について、ライブ終了後のユーザー向けリプレイ提供を保証しません。ただし、これは本ポリシーに定める限定的な運用、安全、モデレーション、権利確認、サポートまたは利用記録を保持しないことを意味するものではありません。
  4. Akihabara Directでは、秋葉原の街路、店舗、展示その他許可された場所の写真、訪問日、場所名、必要に応じて地図・位置情報、説明等を表示する場合があります。プライバシー、店舗ルール、権利、安全または法令上の理由により、画像をぼかす、切り抜く、検閲する、非表示・差替え・削除する場合があります。
  5. AkibaBit Conciergeのコメントおよび反応はユーザーコンテンツとして本規約の禁止事項・ライセンス・モデレーション規則の対象となります。コメントにはアプリ上の文字数制限、リンク制限、投稿間隔、公開前レビュー、セッション単位または機能全体のコメント制限が適用される場合があります。コメントには公開表示名、アバター、会員バッジ状態、公式アカウント状態等が表示される場合があります。
  6. Concierge会員資格確認、ライブ視聴の安全な提供、定員・不正利用管理、配信品質・提供状況の確認、サポート、返金・サブスクリプション管理およびサービス分析のため、顧客・権利識別情報、ライブセッションID、再生確認、接続・セッション情報、再生開始・ハートビート・終了イベント、確認済み視聴時間、コメント、スター反応、モデレーション状態および関連時刻を処理する場合があります。リアルタイム配信基盤にはCloudflare等、Concierge購入・権利確認にはApple/App Store等のサービスを利用する場合があります。
  7. AkibaBit Conciergeのライブ映像、Direct写真その他の制限付き会員限定コンテンツを、法令で認められる場合またはAkibaBitが明示的に許可した場合を除き、スクレイピング、抽出、録画、再配信、再掲載、販売、商用利用、アクセス制御の回避に利用してはなりません。

4 — TCGSUB

  1. TCGSUBは現在アプリ内での新規購入・新規申込みを受け付けていません。以下の記載は、過去の取引等がある場合のために保存しています。TCGSUBは日本から発送する日本版公式ブースターパックを取り扱っていました。収録シリーズ、パッケージ、組合せは供給状況により変わり、特定カード、レアリティ、封入率、価格、再販売価値等を保証しません。
  2. STAR EDITIONは、現在1回9,490円、定員50名の月額物理商品サブスクリプションで、現在は日本版ブースターパック6パックのミックスとして表示されています。Stripeが毎月自動課金し、解約するまで更新されます。購入後はStatusから認証済み管理ポータルを開き、次回請求日前に将来の更新を解約できます。解約は通常、現在の支払期間終了時に有効となり、法令上必要な場合等を除き、既に完了した請求を遡って返金しません。
  3. WARP EDITIONは、現在12,490円、日本版ブースターパック12パックのミックスとして表示される季節限定の一回限りの予約商品であり、自動更新ではありません。決済成功時に全額が請求されます。供給、検品、梱包、輸出および配送事情により遅延する場合があります。履行できない場合は、合意した代替、キャンセルまたは対象注文の返金を行います。

5 — AkibaBit Concierge

  1. AkibaBit ConciergeはApple App Storeを通じて購入する月額デジタルサブスクリプションです。商品名、現地価格、更新期間および特典は購入前にアプリ内に表示され、Apple Accountの支払方法に請求されます。
  2. Appleの条件に従い解約しない限り自動更新されます。App Storeのサブスクリプション設定で管理・解約でき、アプリ内の「Restore Subscription」から復元できます。返金・課金取消はAppleの手続に従います。
  3. Appleによる返金審査に関する限定的なサブスクリプション利用情報の共有は任意で、初期状態ではオフです。アプリ内で同意を有効にし、その後Appleから返金審査のための利用情報要求があった場合に限り、AkibaBitは同意済みであること、Conciergeサービスが高い水準で提供済みかどうか、購入前に商品・サンプル情報が提供されたかどうか等、当該要求に必要な限定的な回答をAppleへ送信する場合があります。この回答でコメント、プライベートメッセージ、動画内容、視聴した具体的コンテンツ一覧をAppleへ送信することを意図していません。同意は将来の要求に対していつでもオフに戻せます。
  4. 現在の特典には、プロフィールテーマやカスタマイズ、会員バッジ、Akihabara LiveとDirectの利用権限、会員向けディスカッション等が含まれる場合があります。権利が期限切れ、返金、取消または検証不能となった場合、会員限定機能およびバッジを利用できなくなる場合があります。特典は安全性、プライバシー、性能、プラットフォーム、法令、運用または製品上の理由により将来に向けて変更される場合があります。

6 — 物理商品、決済、発送、返品

  1. 物理商品の決済は、AkibaBitアプリまたは本ウェブサイトから開く公開リンクを含むAkibaBit指定のStripe決済で行います。Apple Payは利用可能な端末・地域・設定に限ります。デジタル機能は必要に応じてAppleのアプリ内課金を使用します。
  2. AkibaBit.comから開く公開Stripe決済は、AkibaBitアプリアカウントなしで完了できる場合があります。当該決済および領収書は購入記録を作成しますが、それだけでアプリアカウント、AkibaBit IDまたはフィジカルメンバーカードに連携されるものではありません。後日のAkibaBit IDまたはカード有効化の対象商品では、Stripe領収書を保管し、別途案内される本人確認・有効化手続を完了する必要があります。
  3. 販売価格およびAKIBABITが請求する送料等は販売画面または最終確認画面に表示します。輸入関税、輸入VAT/GST、通関、仲介、保管、再配達および現地費用は、法令上別段の定めがある場合を除きお客様の負担です。
  4. 海外発送、予約商品、限定商品およびコレクター商品は、お客様都合の返品・交換・キャンセルを原則として受け付けません。誤発送、当社が履行できない場合、または強行法規により必要な場合は、証拠および状況を確認の上、交換、修正または返金等を行います。

7 — 個人情報・アカウント削除

  1. アカウント、プロフィール、投稿、AkibaBit ID、注文、発送、決済、サブスクリプション、端末、通知、サポート、安全管理、およびAkibaBit Conciergeの利用に必要な情報(Concierge会員資格状態、ライブ・Conciergeセッション識別子、再生確認、接続・セッション情報、再生開始・ハートビート・終了イベント、確認済み視聴時間、AkibaBit Conciergeのコメント、スター反応、モデレーション状態等)、ならびに任意のConcierge返金情報共有の同意状態・同意バージョン・更新時刻および返金審査処理状態を、サービス提供、本人確認、権利確認、配信・定員管理、不正防止、モデレーション、サポート、返金・サブスクリプション管理、会計、法令遵守、紛争対応および改善のために処理します。
  2. 製品調査・サービス開発のため、オンボーディング時にユーザーが選択した「AkibaBitを利用する目的」に関する回答、非公開の生年月日から算出した年齢層、アカウント登録・削除の日時、初回追跡対象の登録・サインイン時にネットワーク基盤から得られるおおよその国コード、およびこれらから作成される集計・傾向データを利用する場合があります。Compassの分析画面では正確な生年月日ではなく年齢層を使用します。この製品分析のみを目的として完全なIPアドレスを保存しません。アカウント削除後に保持する削除分析イベントには、削除済みアカウントの顧客トークン、Apple識別子、国、オンボーディング回答または年齢層を含めません。
  3. 情報は、ユーザーがアカウント作成、オンボーディング調査への回答、投稿、注文、設定またはサポート連絡の際に直接提供する場合、認証、安全管理、診断、通知、ステータス、モデレーション、信頼性確保またはアカウント利用状況の分析のためにサービス利用時に自動的に取得される場合(初回追跡対象の登録・サインイン時にネットワーク基盤から提供されるおおよその国コードを含みます)、Apple、Stripe、配送業者その他の必要なサービス提供者から取引・購入・配送等の確認に必要な範囲で取得する場合、または当社が通常のサービス運営に伴い履行、モデレーション、安全管理、不正防止、サポート若しくは匿名化・集計された分析記録として作成する場合があります。
  4. 同意を法的根拠として処理する情報については、該当するアプリ内設定、iOSのシステム権限設定、または直接設定がない場合はサポートへの連絡により、将来に向けて同意を撤回できます。撤回前に適法に行われた処理には影響せず、当該情報または権限が機能提供に必要な場合は、その機能を利用できなくなることがあります。
  5. Stripe、Apple、Cloudflare、配送業者その他必要な委託先に、目的達成に必要な範囲で情報を提供する場合があります。任意のConcierge返金情報共有の同意が有効で、Appleから返金審査のための利用情報要求があった場合に限り、AkibaBitは同意・高水準の提供状況等の限定的な回答をAppleへ送信する場合があります。同意がオフの場合、この任意の利用情報回答は送信しません。アップロードされたメディアは、Cloudflareのインフラを通じて保存、変換またはトランスコードされ、機能が有効な場合にはアダプティブ動画ストリーミングやAkibaBit Conciergeのリアルタイムメディア転送・ストリームセッション確立を含む形で配信・処理されることがあります。安全確保のため、送信されたテキストおよび画像は、自動モデレーションの一環としてCloudflare Workers AIで処理される場合があります。また、Cloudflareのネットワーク基盤から提供されるおおよその国コードを登録分析に利用する場合があります。この製品分析のみを目的として完全なIPアドレスを保存するのではなく、結果として得られた国コードを保存します。委託先の選定および利用にあたっては、取扱情報および処理内容に応じたプライバシー、安全管理および契約上の保護措置を考慮し、適用される場合には、委託されたサービス目的の範囲内で法令および契約上の義務に従って情報を取り扱うことを求めます。個人情報の販売を事業モデルとして行いません。
  6. アプリ内からアカウント削除を申請でき、申請を開始するためだけにカスタマーサポートへ連絡する必要はありません。ただし、進行中または未解決の注文、発送、決済、紛争、チャージバック、サポート、TCGSUBの更新・請求処理がある場合は一時的に保留されます。これらの一時的な保留は、進行中の取引、支払済みサービス、発送、返金、調査、サポート、紛争その他の未完了の運用上の義務を適切に完了または解決するために必要なアカウント記録を保持することを目的とします。TCGSUBの更新終了が既に予約され、関連注文および請求問題が解決済みである場合、その継続状態だけでは削除を妨げません。外部管理の継続課金は、StripeまたはAppleの管理画面で別途解約してください。
  7. 削除により、保持が必要な記録を除き、アカウントへのアクセス、関連するプロフィール情報、投稿、コメント、返信、プロフィール内容およびアップロード済みメディア等の通常のソーシャルコンテンツを削除します。削除後も、法令、会計、税務、発送、通関、不正防止、安全、モデレーション、チャージバック、紛争および法的防御に必要な最小限の記録を保管する場合があります。アカウントに紐づく分析レコードは削除し、削除件数や純増減の集計のため、ユーザーを識別しない削除イベントの日時・発生元のみを保持する場合があります。その他の情報は合理的に可能な範囲で削除または匿名化します。

8 — 連絡先・準拠法

  1. 注文、アカウント、プライバシー、安全および一般サポートは、アプリ内サポートまたは support@akibabit.com をご利用ください。会社、知的財産、正式な法的連絡および公的機関からの連絡は corporate@akibabit.com をご利用ください。
  2. 本規約は日本法に準拠し、法令上別段の定めがある場合を除き、東京地方裁判所または東京簡易裁判所を第一審の専属的合意管轄裁判所とします。強行法規により放棄できない消費者の権利を制限しません。
LEGAL NOTICE (Japan): These Terms & Policies are governed by the laws of Japan. AkibaBit may amend, suspend, or replace them from time to time in accordance with Article 3. The latest version published on AkibaBit.com prevails. Where mandatory law requires notice or specific procedures, we will comply. Accessing this website, using the AkibaBit app, using AkibaBit ID, or using AkibaBit services constitutes acceptance.