AkibaBit Terms & Policies

Article 1 — Parties, identity, and scope

Definitions. Capitalized terms used in these Terms have the meanings set forth in Article 2.

EU/EEA/UK Notice. Availability, consumer rights, and remedies may vary by jurisdiction. The Company does not offer voluntary returns or cancellations. Nothing in these Terms limits rights that cannot be waived under applicable law.

1. Operator. The Service is operated by AKIBABIT合同会社 (the “Company” or “we”), a company organized under the laws of Japan.
2. Scope. These Terms govern your access to and use of the Service and any purchase or use of Products offered through the Service.
3. No marketplace. The Company sells and provides Products directly and does not operate the Service as a third‑party seller marketplace at this time.
4. Current offering. The Service is currently focused on physical goods shipped from Japan and related real‑world services.
5. Future digital offerings. The Company may introduce digital products or digital services. Where required by Apple’s policies, any digital content or digital service consumed within the iOS app will be offered using the applicable App Store purchase method.
6. New and used goods. Products may include new items and used goods (second‑hand / 古物).

Article 2 — Definitions

1. “Company” means AKIBABIT合同会社.
2. “Service” means the AkibaBit website and applications, and any related ordering, support, and account features.
3. “Products” means physical goods and any services offered by the Company through the Service.
4. “User” means any person accessing the Service.
5. “Customer” means a User placing an order.
6. “Goods” means physical items offered by us.
7. “Used goods / Kobutsu” means items regulated under Japan’s Secondhand Goods Business Act (古物営業法, Act No. 108 of 1949) where applicable.
8. “Carrier” means shipping providers (Japan Post, couriers and similar providers).

Article 3 — Acceptance and changes

1. Acceptance. By accessing or using the Service, you acknowledge that you have read and agree to these Terms and the related policies displayed on the Terms & Policies page.
2. Changes. We may modify these Terms from time to time for security, legal compliance, or operational reasons. Unless mandatory law requires otherwise, updated Terms are effective when posted on the Service. If you do not agree to an update, you must stop using the Service.

Article 4 — Accounts, security, and compliance

1. You are responsible for account security, device security, and all activity under your account.
2. We may require identity or order verification to prevent fraud, comply with law, or satisfy payment/carrier requirements.
3. We may refuse service, cancel orders, or restrict accounts if we suspect fraud, chargeback abuse, reshipping schemes, sanctions/export‑control issues, or other compliance risks.
4. Pre‑shipment cancellation. We may cancel and refund any order before shipment at our sole discretion (e.g., inventory errors, payment failure, address verification issues, export restrictions, or operational limitations).

Article 5 — Listings, condition, and authenticity

1. Listing accuracy. We strive for accurate photos and descriptions, but colors and appearance may vary by device/display.
2. Used items. Used goods may show age‑related wear. Normal wear is not a defect. Condition is evaluated according to the listing text/photos.
3. Japan‑market compatibility. Some items are made for Japanese standards/systems and may not fit, function, or connect properly outside Japan. Compatibility is not guaranteed.
4. Authenticity. We endeavor to sell genuine items. If you have a good‑faith authenticity concern, contact support promptly with evidence.
5. Misleading representations. We seek compliance with Japan’s Act against Unjustifiable Premiums and Misleading Representations (景品表示法, Act No. 134 of 1962) and related consumer protection norms.

Article 6 — Orders, payment, and pricing

Records and communications. To the maximum extent permitted by law, the Company’s logs, order records, payment confirmations, and customer communications maintained in the ordinary course of business may be used as evidence of transactions and support interactions.

1. Order formation. An order is accepted when we confirm it (and/or when payment is successfully authorized and we confirm fulfillment availability).
2. Prices. Prices may be shown in JPY or other currencies. Exchange rates and fees may be applied by your bank/payment provider.
3. Payment processing. Payments are processed via Stripe and supported wallet methods (including Apple Pay where available). We do not store full card numbers.
4. Taxes, duties, and import fees. International shipments may incur import duties, VAT/GST, customs fees, brokerage fees, or local taxes. Unless mandatory law requires otherwise, these are the Customer’s responsibility.
5. Pricing and listing errors. We reserve the right to correct any typographical, pricing, currency, inventory, or listing errors at any time. If an order is affected, we may cancel the order (in whole or in part) and refund the paid amount as the sole remedy, unless mandatory law requires otherwise.

Article 7 — Export, customs, and destination restrictions

1. Export reality. We ship from Japan. Import rules differ by country/region and can change without notice.
2. Customs holds/refusals. If customs delays, refuses, seizes, or returns a shipment due to destination rules, inaccurate customer information, prohibited items, or lack of permits, this is not grounds for a refund once shipped, except where mandatory law requires otherwise.
3. Address accuracy. Customers must provide a complete and accurate shipping address. Re‑shipping fees may apply if a parcel is returned due to address error or recipient unavailability.
4. Sanctions/export controls. We may refuse orders to destinations or parties that create sanctions/export‑control risk.

Article 8 — Shipping risk, delivery, and carrier events

1. Delivery estimates. Shipping times are estimates and not guarantees.
2. Transfer of risk. To the maximum extent permitted by law, risk of loss transfers to the Customer upon handover to the Carrier.
3. Transit damage. Transit damage is handled through the Carrier/insurance claim process. Customers must submit clear photos of the item and packaging within 48 hours of delivery. Refunds/replacements are provided only if the Carrier/insurance claim is accepted or where mandatory law requires otherwise.
4. Forwarders and reshippers. If you use a freight forwarder, parcel forwarding service, third‑party warehouse, or reshipping address, you do so at your own risk. Delivery is deemed completed when the Carrier records delivery to the address provided in the order, and we are not responsible for loss, theft, damage, delays, or misdelivery occurring after that point or within a forwarder’s custody, unless mandatory law requires otherwise.
5. Force majeure. We are not responsible for delays caused by events beyond reasonable control (customs, weather, disasters, strikes, carrier shutdowns, conflict, system outages).

Article 9 — Prohibited conduct

1. Fraud, chargeback abuse, harassment, scraping, reverse engineering, malware, or unlawful use is prohibited.
2. We may log and investigate abuse. We may restrict access and cooperate with providers or authorities where appropriate.

Article 10 — Intellectual property

1. Ownership. The Service and all materials displayed or made available through the Service—including the AkibaBit name, logos, brand identifiers, UI/UX design, visual layout, icons, artwork, graphics, photographs, videos, text, compilations, and overall “look and feel” (trade dress)—are owned by or licensed to the Company and are protected by intellectual property laws.
2. No license. Except for the limited right to access and use the Service for its intended purpose, no rights are granted to you. You may not copy, reproduce, publish, distribute, modify, create derivative works from, display, perform, mirror, frame, scrape, or otherwise exploit any portion of the Service without the Company’s prior written consent.
3. Trademarks. “AkibaBit” and associated marks are trademarks of the Company. All third‑party trademarks and product names are the property of their respective owners and are used only for identification or descriptive purposes.
4. Permission requests. Requests for use of Company materials (including logos, UI, images, and brand assets) must be made in writing to corporate@akibabit.com. Permission is granted only if expressly confirmed in writing by the Company.

Article 11 — Disclaimers and limitation of liability

1. As‑is. The Service is provided “as is” and “as available,” to the maximum extent permitted by law.
2. Non‑waivable rights. Nothing in these Terms excludes or limits any rights or remedies that cannot be excluded or limited under applicable law.
3. No indirect damages. To the extent permitted by law, we are not liable for indirect, consequential, special, or punitive damages, or loss of profits.
4. Liability cap. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the relevant transaction.
5. Consumer protection. Where the Consumer Contract Act (消費者契約法) or other mandatory rules apply, we do not exclude liability for intentional misconduct or gross negligence to the extent such exclusion would be invalid.

Article 12 — Governing law, venue, and language

1. Governing law. Japan law (including the Civil Code / 民法, Act No. 89 of 1896) governs these Terms.
2. Venue. Exclusive jurisdiction: Tokyo District Court (or Tokyo Summary Court depending on claim amount).
3. Language. We may provide translations for convenience. If a Japanese version is provided and differs from the English version, the Japanese version prevails.

Article 13 — iOS App Terms

1. Relationship with Apple. These Terms are between you and AkibaBit, not Apple. Apple is not responsible for the Service or support.
2. Device permissions. The iOS app may request limited device permissions only when necessary for features (e.g., notifications). You can manage permissions in iOS Settings.
3. Payments. Purchases are for physical goods/real‑world services and are processed by Stripe/wallet methods where available. The app does not sell digital content unlocks as the subject of payment.
4. Compliance. You must comply with applicable laws and App Store rules when using the iOS app.

Article 1 — Controller / operator

• Company: AKIBABIT合同会社 (AkibaBit GK), Japan.

Article 2 — Categories of information we collect

1. Account & contact: name/handle, email, phone (if provided), communication preferences.
2. Order & shipping: recipient name, address, postal code, country/region, shipment notes, customs‑related fields (as needed).
3. Transaction records: purchase history, timestamps, order IDs, refunds/chargebacks, fraud signals.
4. Device/app usage: device identifiers, app version, basic analytics/logs for security and reliability.
5. Support communications: messages you send to us and our responses.

Article 3 — Purposes of use (利用目的)

1. Provide the Service and operate export sales from Japan (order acceptance, fulfillment, shipping, status, customer support).
2. Fraud prevention, chargeback mitigation, security monitoring, and abuse detection.
3. Accounting, tax, audit, and compliance obligations (including export/shipping documentation where applicable).
4. Improve reliability and safety of the Service (bug fixes, performance, incident response).
5. Communications related to orders, policy updates, and support.

Article 4 — Payment processing

1. Payments are processed by Stripe and supported wallet providers. We do not store full card numbers.
2. Stripe may process data as an independent controller/processor under its own terms.

Article 5 — Sharing / third‑party provision

1. Service providers: we may share limited data with vendors that help operate the Service—including payment processing (e.g., Stripe, including Apple Pay via Stripe), infrastructure/edge hosting (e.g., Cloudflare), security/anti‑abuse services, and basic analytics for stability where used. We do not use personal‑data selling as a business model and we do not run third‑party advertising tracking inside the Service unless explicitly disclosed in this policy and in the app’s privacy disclosures.
2. Carriers & logistics: shipping carriers and partners for delivery and claims handling.
3. Authorities: disclosure when required by law, court order, or lawful request.
4. No selling of personal data: we do not sell personal data as a business model.

Article 6 — Cross‑border processing

1. Data may be processed in Japan and in countries where our providers operate. International transfer safeguards may vary by provider and region.

Article 7 — Retention

1. We retain data only as long as necessary for the purposes above, and for legal/accounting/export documentation requirements and fraud prevention.

Article 8 — Security measures

1. We implement organizational and technical safeguards appropriate for a small export company and software service (access controls, logging, least privilege, and vendor security practices).
2. No system is perfectly secure; you accept residual risk to the extent permitted by law.

Article 9 — Your rights

1. You may request access, correction, deletion, or restriction where applicable. Some data must be retained for legal or accounting reasons.
2. Deletion requests: You can submit an account deletion request inside the AkibaBit app at any time using the in-app “Delete Account” request feature. Account deletion generally removes your profile and access to the Service. However, we may retain certain records that must be retained for legally required periods and for fraud/chargeback prevention; these may include order, payment, shipping, and tax/accounting documentation. In such cases, we will delete or anonymize data to the extent legally and operationally feasible while retaining the minimum required records.

Article 10 — Children

1. The Service is not intended for children under the age where parental consent is required by applicable law. Do not provide personal information without a parent/guardian’s consent.

Article 1 — Final sale

1. All sales are final. To the maximum extent permitted by law, all orders are final once placed and confirmed.
2. No cancellations / no “change of mind”. We do not accept cancellations, “change of mind” returns, exchanges, or post‑confirmation modifications (including address changes), except where mandatory law requires otherwise.
3. No voluntary return window. AkibaBit does not offer a voluntary return window for any products (including trading card booster packs). By purchasing, you accept this final‑sale policy.

Article 2 — Only exception: wrong item shipped by us

1. The only return/refund scenario we accept under our store policy is where AKIBABIT合同会社 shipped an item that is materially different from the item on your order confirmation (wrong item / wrong variant).
2. If we determine a wrong‑item shipment occurred, our remedy may be (at our discretion): (i) ship the correct item (if available), or (ii) provide compensation (refund to the original payment method and/or account credits), subject to Article 7 and applicable law.

Article 3 — Request deadlines and required proof

1. 48‑hour notice for wrong‑item claims. You must contact us at corporate@akibabit.com within 48 hours of delivery and include your order ID.
2. Evidence required. Provide: (i) clear photos of the shipping label and outer box; (ii) clear photos of the item received; and (iii) where possible, a continuous unboxing video from unopened package to item reveal.
3. One‑week maximum consideration window. Any request to be considered (including wrong‑item claims) must be submitted in writing within 7 days of the delivery date; late requests are rejected.
4. Claims without adequate evidence may be rejected.

Article 4 — Approval required; no public return address

1. Approval first. Returns are never accepted by default. A return may proceed only if (and only if) we confirm a wrong‑item shipment and send written return approval and instructions.
2. No public return address. We do not maintain a public return shipping address. A return address is provided only after written approval.
3. Any package sent without approval may be refused or returned to sender where possible.

Article 5 — Return shipping, risk, and condition

1. Customer pays return shipping. The customer is responsible for all return shipping charges. We do not provide return labels or pay return postage, except where mandatory law requires otherwise.
2. Tracked + insured shipping required. Any approved return must be shipped with reliable tracking and adequate insurance. The customer bears all risks, loss, and damages associated with the return shipment (including damage occurring during return transit).
3. Original condition required. Any approved return must be in original condition and include original packaging and be complete with all accessories/inserts/parts included in the original shipment. Missing items may void the claim.
4. Outbound fees not refunded. We do not refund outbound shipping, customs duties, import VAT, or carrier/handling fees, except where mandatory law requires otherwise.

Article 6 — Unauthorized, undeliverable, and unclaimed packages

1. Any unauthorized return, wrong return address shipment, undeliverable or unclaimed package, refused delivery, or “return to sender” not caused by our error is not eligible for a full refund.
2. If you request re‑shipment, additional shipping and handling charges will apply. We may treat unclaimed returns as abandoned after a reasonable holding period.
3. If a package is misdirected due to an incorrect address provided by the customer, we cannot be held responsible.

Article 7 — Refund methods and processing

1. Credits are the default. Order compensations (where approved) are generally offered as account credits to be used for future AkibaBit purchases.
2. Refunds are case‑by‑case. In special cases, or where required by law, we may issue a refund to the original payment method; we reserve the right to decide case‑by‑case.
3. Approved returns may be inspected upon arrival before any compensation is finalized.

Article 8 — Cancellation before shipment

1. We do not accept customer cancellation requests.
2. If we exceptionally approve a cancellation before shipment, compensation is typically provided as account credits and may incur a 10% restocking/cancellation fee deducted from the compensation amount, unless the cancellation is solely our fault.
3. We may cancel and refund any order before shipment at our sole discretion (e.g., export restrictions, payment failure, address issues, inventory issues, suspected fraud, or operational constraints).

Article 9 — Packaging, factory variances, and “collector” expectations

1. Minor packaging marks. A minor outer packaging defect that does not affect contents (small crease, scratch, indentation) is not considered damage/defect for refund claims.
2. Factory/original defects. Original/factory defects (e.g., print lines, centering issues, minor corner wear from manufacturing/pack‑out) are not eligible for return under our store policy. Requirements on collection condition are personal preference—request additional photos before purchase if needed.
3. If you are a collector seeking impeccable packaging, you may leave a comment at checkout; we may endeavor to select a cleaner box/packaging, but we do not guarantee packaging perfection.

Article 10 — Sealed and tamper‑evident goods (including booster packs)

1. For sealed goods (including booster packs) and tamper‑evident items, opening, seal breakage, resealing, swapping, or signs of tampering eliminate resale value and create authenticity risk.
2. To the maximum extent permitted by law, this may result in a reduction of any refund up to 100% (i.e., no refund) where a remedy is otherwise required under applicable law.

Article 11 — Support response timing

1. We respond to customer messages. Due to time zones and Japanese holidays, responses may be delayed; however, we endeavor to reply within a reasonable time.

Article 12 — Legal compliance and abuse

1. Non‑waivable rights. Nothing in this section limits rights that cannot be waived under applicable law. We do not provide voluntary remedies beyond the store policy described above.
2. Fraud/abuse. We may refuse claims and suspend accounts for attempted abuse (including chargeback abuse, false “wrong item” claims, or evidence of tampering). We may document and share relevant information with payment providers and authorities as permitted by law.
3. Mail‑order return notice (Japan). For mail‑order sales, Japan’s Act on Specified Commercial Transactions requires that return conditions be clearly stated. The return rules shown in this Refunds & Returns section constitute our “return special agreement” (返品特約). Mail‑order sales are not subject to the cooling‑off system. Nothing here limits any non‑waivable rights you may have under applicable law.

Article 1 — Licensed application

1. License grant: we grant you a limited, non‑exclusive, non‑transferable, revocable license to download and use the iOS app on Apple‑branded devices you own or control, for personal, lawful use, subject to these Terms.
2. Restrictions: you may not copy, modify, distribute, sell, lease, sub‑license, reverse engineer, decompile, or attempt to extract source code, except where mandatory law permits.
3. Security: we may restrict access on jailbroken/rooted devices or where we reasonably suspect abuse, automation, fraud, or security risk.

Article 2 — Relationship with Apple

1. Apple is not the seller of goods: the export sale (goods, shipping, support) is provided by AKIBABIT合同会社. Apple is not a party to the sales contract for goods.
2. App Store rules: you must comply with Apple’s App Store terms, device requirements, and applicable Apple policies. If Apple removes the app, access may become unavailable.
3. Payments: Apple Pay is a payment method. Payment processing is handled by Stripe and/or payment providers. Apple does not provide customer support for goods orders.
4. Future digital offerings. AkibaBit may introduce services or digital experiences in the future. If any offering is digital content or a digital service consumed inside the iOS app, purchases will be processed using the applicable App Store purchase method where required.
5. Optional App Store subscription (future). For improved service and/or access to certain digital services, we may offer an optional subscription purchasable via the App Store. This is not available yet; if introduced, details, pricing, and any benefits will be disclosed in‑app and on the Service.

App Store listing requirements

• Privacy Policy link: the Privacy Policy URL must be set in App Store Connect metadata and also be accessible inside the app (e.g., Settings/Account → Legal).
• Terms/EULA consistency: if the app metadata references Terms or an EULA, the link must work and match the current app behavior and business model.
• Accuracy matters: Apple may compare what the app does (data, payments, messaging, notifications) against what these documents say.

Article 3 — What the iOS app does

1. Browse: view modules and listings related to Japan‑sourced goods (including used goods / kobutsu where applicable).
2. Order & pay: submit orders for physical goods and pay via supported methods (e.g., Apple Pay via Stripe).
3. Status: view order status and shipping/tracking information where available.
4. Support: contact us using in‑app messaging or email at corporate@akibabit.com for operational support.

Article 4 — App permissions & data

1. Notifications: if you enable push notifications, we may send service and order‑related messages (e.g., status updates). You can manage this in iOS Settings.
2. Data minimization: we collect only what is needed to operate exports (order details, shipping address, fraud prevention, and support). See the Privacy Policy tab for details.
3. Logs: we may keep basic logs for security, reliability, and dispute resolution.

Article 5 — Export realities

1. Duties & taxes: customs duties, VAT/GST, import taxes, and clearance fees are generally the customer’s responsibility unless explicitly stated otherwise.
2. Destination restrictions: you must ensure your destination allows import of the item. We may refuse or cancel orders where legal/operational risks exist.
3. Returns: export returns are limited. See Refunds & Returns.

Article 6 — Governing law

1. These iOS App Terms form part of our Service Terms. The Service is operated from Japan and governed by Japanese law. Disputes are handled under the jurisdiction specified in the Terms tab.

Article 1 — Service scope

1. The Service may include modules (e.g., TCG, retro items) and may change over time. We may add, remove, or modify modules for safety and operations.
2. We may impose order limits, authentication steps, or verification steps to prevent abuse.

Article 2 — Shipping operations

1. We ship from Japan using carriers appropriate for the destination.
2. Address accuracy. You are responsible for entering a complete and correct shipping address and recipient name at checkout. We have no control over addresses entered on payment pages. If a package is misdirected, returned, or delayed due to incorrect or incomplete address details, we are not responsible for resulting losses and additional shipping/handling charges may apply.
3. No P.O. boxes / roman alphabet. Do not use post office boxes unless explicitly supported by the carrier. For international shipments, the recipient’s full name should be written in the Roman alphabet (rōmaji). If delivering to a household under a different name, include “Mr./Ms. [Name]” as appropriate.
4. Signature delivery. Our packages may be delivered against a signature or may require identity checks depending on destination risk. Ensure someone can receive the delivery.
5. Returned / unclaimed shipments. If a shipment is returned to us as undeliverable or unclaimed (including refused delivery), we may cancel the order and issue compensation at our discretion after deducting carrier and handling costs, or we may offer re‑shipment if you pay new shipping/handling fees.

Article 3 — Prohibited destinations / items

1. We may refuse shipments to destinations with extreme fraud risk, sanctions risk, or operational constraints.
2. We may refuse to ship items that are prohibited/restricted by the destination country (including customs restrictions).
3. Japan‑only compatibility items. Certain products intended for use on Japanese systems or arcade terminals are sold for use in Japan. We are not responsible if such items do not fit, function, or connect properly outside Japan (example: some arcade‑terminal items).

Article 4 — Support and communications

1. Support is provided via in‑app messaging or email where available. Due to time zones and Japanese holidays, responses may be delayed; however, we endeavor to respond to customer messages within a reasonable time.
2. We may request photos, documents, or confirmations to resolve disputes.
3. Operational contact: corporate@akibabit.com

Article 5 — Japanese compliance

1. We seek compliance with relevant Japanese frameworks including (as applicable) the Civil Code, APPI, Secondhand Goods Business Act, and consumer representation rules. This section is informational and does not create additional obligations beyond mandatory law.
2. Legal disclosures. Information required under Japan’s Act on Specified Commercial Transactions and second‑hand dealer disclosures are provided on our dedicated legal pages (see Specified Commercial Transactions and Second‑hand Dealer Notice).